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Vodavi Voice Mail Pathfinder Talkpath

Vodavi Voice Mail Pathfinder Talkpath

Vodavi Voice Mail Pathfinder Talkpath





http://www.ohiotele.com/manuals/vodavi/Vodavi%20Pathfinder%20Quick%20Ref.pdf

Vodavi Voice Mail Pathfinder Talkpath

Vodavi Voice Mail Pathfinder Talkpath

Vodavi Voice Mail Pathfinder Talkpath
Administrator Options
System Greetings
The programmed Day or Night greeting for each port, as programmed in the Number Plan
screen, is the first announcement played to outside callers when they reach the system.
Callers will either dial the system’s access number directly or they might be forwarded when
the dialed extension is busy or unanswered.
You have the option to record up to nine programmable greetings to provide callers with
certain information and instructions upon their entering the system.
You can customize the system sign-on greetings to meet your organization’s needs. When
you record a customized greeting, remind subscribers to dial [#] to identify themselves to the
system as subscribers. This is important for new subscribers who can get confused and end
up leaving unintended messages for others rather than entering their own mailboxes.
Outside callers who have never encountered a voice message system should be given clear
instructions on what to do when they reach the system. Since mailbox numbers are generally
the same as the extension numbers, a caller can leave a message by just dialing a [] before
the extension number of their intended party. By customizing the system greeting, explicit
directions can be given to the outside caller.
To program system greetings:
1. Access the System Administrator Mailbox as described on page C-9. The System
Administrator Mailbox Menu plays.
2. Press [1] to access system greetings. The system will prompt you for the greeting number
(1-9).
3. Enter the desired greeting number.
For example:
1 = Default Day greeting
2 = Default Night greeting
3 = Default Temporary greeting
4 – 9 = Open for customized greetings
4. You will be prompted with the following three choices:
Press [1] to Review. The greeting selected in Step 3 is played, then you are returned to
Step 4.
Press [2] to Record. You will be prompted to record the greeting selected in Step 3. When
you finish recording, press [#] to save the recording. Then you are returned to Step 4.
Press [3] to Delete. The system will announce that the greeting selected in Step 3 is
deleted, then you are returned to Step 4.
5. When you finish work on the greeting initially selected in Step 3, you have three choices:
 Press [] to go back to Step 3 and select another greeting to manage.
 Press [] + [] to return to the Administrator Options Menu.
 Press [] + [] + [] to exit the system completely.
Programming the Voice Mail System C-11
Flash-Based Voice Mail
Mailbox Administration
Mailbox administrative functions are normally accessed using the programming terminal
along with the appropriate programming screens on the system. However, for your Vodavi Voice Mail Pathfinder Talkpath
convenience, a number of functions can be performed using your System Administrator
mailbox. These include:
 Changing an unknown/forgotten mailbox access code to a new temporary access code.
 Adding new mailboxes. You may need to use the Mailbox Setup Screen to enter any Vodavi Voice Mail Pathfinder Talkpath
additional information.
 Deleting an existing mailbox.
 Recording personal mailbox greetings.
 Resetting a Message Waiting Indicator (MWI).
These five activities are described in detail below.
Changing a Mailbox Access Code
If a subscriber forgets their access code, you can reset it with
C-12 Programming the Voice Mail System
Flash-Based Voice Mail
Adding a Mailbox Vodavi Voice Mail Pathfinder Talkpath
When you add a mailbox to the system, several default values are assigned: the extension
number will be the same as the mailbox number, the password will be [0] + [0] + [0] + [0], the
Class of Service will default to 1, and the Outcall function will be turned OFF. If you need to
change these options from the default values, you will have to use the Programming
Terminal.
To add a mailbox:
1. Access the System Administrator Mailbox as described on page C-9. The Administrator
Options menu plays.
2. Press [2] to access mailbox administration.
3. After the prompt, enter the mailbox number for which you want to add.
4. After the next prompt, press [2] to add a mailbox. The system confirms addition of
mailbox and then returns you to the Administrator Options Menu in Step 1.
5. When you finish adding a mailbox, you have three choices:
 Press [1] through [9] to select another System Administrator task to perform. Vodavi Voice Mail Pathfinder Talkpath
 Press [] to return to the system Main CCR Menu.
 Press [] + [] to exit the system completely.
Deleting a Mailbox
To delete a mailbox:
1. Access the System Administrator Mailbox as described on page C-9. The Administrator
Options menu plays. Vodavi Voice Mail Pathfinder Talkpath
2. Press [2] to access mailbox administration.
3. After the prompt, enter the mailbox number for which you want to delete.
4. After the next prompt, press [3] to delete the mailbox.
5. After the prompt, press [#] to confirm deletion or [] to cancel. You are then returned to the
Administrator Options Menu in Step 1.
6. When you finish mailbox deletion activities, you have three choices:
 Press [1] through [9] to select another System Administrator task to perform.
 Press [] to return to the system Main CCR Menu.
 Press [] + [] to exit the system completely.
Deleting a mailbox is a permanent action and the mailbox or its messages cannot
be recovered after the delete action is confirmed by pressing [#].
Programming the Voice Mail System C-13
Flash-Based Voice Mail
Recording a Mailbox Greeting
You can use the System Administrator’s Mailbox to record the mailbox greeting for any
system mailbox, as well as for RAN mailboxes.
To record a mailbox greeting:
1. Access the System Administrator Mailbox as described on page C-9. The Administrator Vodavi Voice Mail Pathfinder Talkpath
Options menu plays.
2. Press [2] to access mailbox administration.
3. After the prompt, enter the mailbox number for which you want to record a greeting.
4. After the next prompt, press [4] to record a mailbox greeting.
5. After the beep, record the mailbox greeting, then press [#] when finished.
6. After the prompt, press [#] to confirm the recording is satisfactory. You are then returned to
the Administrator Options Menu in Step 1.
7. When you finish recording mailbox greeting activities, you have three choices: Vodavi Voice Mail Pathfinder Talkpath
 Press [1] through [9] to select another System Administrator task to perform.
 Press [] to return to the system Main CCR Menu.
 Press [] + [] to exit the system completely.
Resetting a Message Waiting Indicator
The System Administrator can reset the message waiting indicator (MWI) for a mailbox. When
this option is selected, the system checks the current status of any messages stored in the
mailbox. The system then dials the appropriate MWI “turn on” code if there are new
messages in the mailbox and the appropriate “turn off” code if there are no new messages in
the mailbox. This operation will re-synchronize the physical MWI with the mailbox message
status. Vodavi Voice Mail Pathfinder Talkpath
To reset an MWI:
1. Access the System Administrator Mailbox as described on page C-9. The Administrator
Options menu plays.
2. Press [2] to access mailbox administration.
3. After the prompt, enter the mailbox number for which you need to reset the MWI.
4. After the next prompt, press [5] to reset MWI. The system confirms that the request has
been processed and you are returned to the Administrator Options Menu in Step 1.
5. When you finish resetting MWI activities, you have three choices:
 Press [1] through [9] to select another System Administrator task to perform.
 Press [] to return to the system Main CCR Menu.
 Press [] + [] to exit the system completely.
RAN mailbox numbers are 801-816.
C-14 Programming the Voice Mail System
Flash-Based Voice Mail Vodavi Voice Mail Pathfinder Talkpath
Auto Attendant Configuration
Using this option allows you to easily change the greeting a caller will hear on a given port
between the programmed Day/Night greeting and the programmed Temporary greeting.
This is useful when a Temporary greeting for something like a weather-related closing needs
to be activated from a remote location.
To change the Auto Attendant Configuration:
1. Access the System Administrator Mailbox as described on page C-9. The Administrator
Options menu plays. Vodavi Voice Mail Pathfinder Talkpath
2. Press [3] for Auto Attendant Configuration.
3. After the prompt, press [1] to select normal greeting or [2] to select temporary greeting.
4. After the prompt, press the appropriate port number to change [1] – [8]. You are returned
to the Administrator Options Menu in Step 1.
5. When you finish Auto Attendant Configuration activities, you have three choices:
 Press [1] through [9] to select another System Administrator task to perform.
 Press [] to return to the system Main CCR Menu.
 Press [] + [] to exit the system completely.
Setting Date and Time
You may use the System Administrator Mailbox to set the system date and time. The time
and date stamp is used for all envelope information and to check delivery notifications. It is
important to set the system date and time accurately.
To set the system date and time:
1. Access the System Administrator Mailbox as described on page C-9. The Administrator
Options menu plays. Vodavi Voice Mail Pathfinder Talkpath
2. Press [4] to Set Date and Time.
3. After the prompt, press:
[1] to review data – the current date and time settings in the Voice Mail are announced,
then you are returned to the Administrator Options Menu.
-or- Vodavi Voice Mail Pathfinder Talkpath
[2] to change data – after the first prompt, enter the time in four-digit military time format
e.g., 0930 for 9:30 a.m. or 1830 for 6:30 p.m. After the second prompt, enter the date as a
six-digit number in MMDDYY format. You are then returned to the prompt that asks if you
want to review data, change data, or exit.
-or- Vodavi Voice Mail Pathfinder Talkpath
[] to exit – you are returned to the Administrator Options Menu.
4. When you finish setting Date and Time activities, you have three choices:
 Press [1] through [9] to select another System Administrator task to perform.
 Press [] to return to the system Main CCR Menu.
 Press [] + [] to exit the system completely.
The time and date must be reset whenever there is a local time change such as
Daylight Savings Time.
Programming the Voice Mail System C-15
Flash-Based Voice Mail Vodavi Voice Mail Pathfinder Talkpath
Setting Operating Mode
Under normal conditions, the pre-programmed Auto Attendant screen controls the greeting
that plays when the Flash-based Voice Mail answers a caller. This screen tells the Flash-based
Voice Mail which greeting to play based upon the time of day, Day or Night, which is Vodavi Voice Mail Pathfinder Talkpath
programmed in the Open & Close screen.
There may be a time when it is desirable to change the system from Day (Mode 1) to Night
(Mode 2) at an other-than-normal time. The System Administrator can accomplish this by
dialing into the system, rather than having to access the programming terminal.
The following are the System Operating Mode Numbers and their meanings.
 Mode 1 – Fixed Day Mode: the system is in Day Mode all of the time.
 Mode 2 – Fixed Night Mode: the system is in Night Mode all of the time.
 Mode 3 – Automatic Mode: the system follows the Open & Close times as programmed.
To change the Operating Mode:
1. Access the System Administrator Mailbox as described on page C-9. The Administrator Vodavi Voice Mail Pathfinder Talkpath
Options menu plays.
2. Press [5] to Set Operating Mode.
3. After the prompt, press:
[1] to review data – the system will announce the current Mode and then you are returned
to the prompt that asks if you want to review data, change data, or exit.
-or-
[2] to change data – after the prompt, press:
[1] for Day Mode – choice is confirmed, then you return to prompt asking if you want
to review, change, or exit.
-or- Vodavi Voice Mail Pathfinder Talkpath
[2] for Night Mode – choice is confirmed, then you return to prompt asking if you
want to review, change, or exit.
-or-
[3] for Automatic Mode – choice is confirmed, then you return to prompt asking if you
want to review, change, or exit.
-or- Vodavi Voice Mail Pathfinder Talkpath
[] to exit – you are returned to the Administrator Options Menu.
4. When you finish Setting the Operating Mode, you have three choices:
 Press [1] through [9] to select another System Administrator task to perform.
 Press [] to return to the system Main CCR Menu.
 Press [] + [] to exit the system completely.
When the mode is changed manually to either Mode 1 or Mode 2, the Flash-based
Voice Mail stays in that mode until the System Administrator changes the mode back Vodavi Voice Mail Pathfinder Talkpath
to Automatic mode through the Administration Options menu. The mode cannot be
changed from the programming terminal.
C-16 Programmi Vodavi Voice Mail Pathfinder Talkpath

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Vodavi Voice Mail Pathfinder Talkpath