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Call accounting is the ability to see and allocate costs for each and every call made in your office. Some companies use it because they have different departments and want to allocate cost centres. Other companies are more interested in playing big brother and seeing if their staff are abusing call privileges.
You might be interested in none, one or both but call accounting is a great way to keep costs in check and let staff know not to take liberties with your money!
Call accounting is relatively inexpensive and can be added to any phone system. Some phone systems have a call accounting option but the best call accounting is from third party companies like phone control and the like that have built specialised platforms exclusively for this purpose.