Nortel Norstar Meridian BCM 50 Business Communications Manager BCM50 NT9T6505E5

Nortel Norstar Meridian Business Telephone Systems


800-821-2686
Columbus:
614-420-4572
2783 Martin Rd.
Dublin, OH 43017
Cincinnati:
513-926-6186
9891 Montgomery, Rd.
Cincinnati, Ohio 45242
Dayton:
937-222-2269
2324 Stanley Avenue
Dayton, Ohio 45404

Local Technicians equal Great Service!!

Ohio TeleCom will Install, Service and Repair Nortel Norstar Meridian BCM 50 Business Telephone Systems in Dayton, Columbus, Cincinnati Metro Areas.

Call now to schedule your appointment!!!
800-821-2686

Nortel Norstar Meridian BCM 50 Business Telephone SystemsOur local certified technicians and our access to repair and replacement parts will keep your system operational. We service all Nortel telephone systems including the BCM50, BCM100, BCM200, BCM400, BCM450, CICS and MICS running conventional telephony using the M7316 M7310 M7324 M7208 M7100 model telephones and the IP based telephones. Including Nortel Voice Mail systems Flash and Call Pilot. Nortel phones have been a leader in communication services for decades, and Ohio TeleCom is proud to offer Nortel’s high quality and reliable business phones and systems to its customers.Nortel Norstar Meridian BCM 50 Business Telephone Systems
To Log Into System Programming:
1. Press FEATURE * * 2 6 6 3 4 4
2. Enter Password: 2 6 6 3 4 4       Display will read: ” A. Configuration”
Programming System Speed Dials:
Follow steps 1-3 under “Log Into System Features”
4. Press: SHOW    Display will read: “1. Sys speed dial”
5. Press: SHOW     Display will read: “Speed Dial #:___” 
6. Enter: 01 or 02 or 03 etc…      Display will read: “Speed dial #:01”Nortel Norstar Meridian CICS Business Telephone Systems
7. Press: SHOW     Display will read: “No number stored”
8. Press the “CHANGE” softkey.     Display will read: “#01:
9. Enter the Speed Dial number
10. Press the “OK” softkey.
11. Press: NEXT     Display will read: “Use prime line”
12. Press: NEXT     Display will read: “Display digits:Y”Nortel Norstar Meridian CICS Business Telephone Systems
13. Press: NEXT     Display will read: “Bypass restr’n:N”
14. Press: NEXT     Speed dial 01 has now been programmed:
To program another Speed Dial Number, repeat steps 6 thru 14.

Changing a name on a phone
Follow steps 1-3 under “Log Into System Features”
4. Press: SHOW     Display will read: “1. Sys speed dial”
5. Press: NEXT      Display will read: “2. Names”
6. Press the SHOW     Display will read: “Set names”Nortel Norstar Meridian Business Telephone Systems
7. Press: SHOW     Display will read: “Show set:__”
8. Enter the extension number of which you wish to change the name    
9. Press the CHANGE softkey
10. Using the dial pad spell out the name   
11. Press: NEXT (if you fail to do this step, the name will not be saved!!!)
12. Press the RLS key
Nortel Norstar Meridian Business Telephone Systems
To Change the Time and date:
1. Press FEATURE * * T I M E
2. Enter Password: 2 6 6 3 4 4  
3. Press NEXT      Display will read: “Date DD MM YY”
4. Press the CHANGE softkey     Display will read: “Year: # # “
5. Press the CHANGE softkey, (If the year is incorrect)     Display will read: “Year: _ “
6. Enter the new YEAR        Display will then read the new Year programmed.
7. Press NEXT       Display will read: “Month: # # “Nortel Norstar Meridian Business Telephone Systems
8. Press the CHANGE softkey, (If the month is incorrect)      Display will read: “Month: _ “
9. Enter the new MONTH      Display will then read the new Month programmed
10. Press NEXT     Display will read: “Month: # # “
11 Press the CHANGE softkey, (If the day is incorrect)     Display will read: “Day: _ “
12. Enter the new DAY     Display will then read the new Day programmed
13. Press the CHANGE softkey     Display will read: “Hour:
14. Press the CHANGE softkey         Display will read: “Hour: _ “
15. Enter the new HOUR. (in 24-hour format – Ex.: 5:00pm = 17:00.    
Display will then read the new Hour programmed.
16. Press NEXT     Display will read: “Minutes: # # “
17. Press the CHANGE softkey       Display will read: “Minutes”: _ “
18. Enter the new MINUTES.Nortel Norstar Meridian Business Telephone Systems






Nortel Norstar Meridian BCM 50 User Card

Business Communications
Manager 2.5
Telephone Features
Programming Guide
2
P0937240 02
Copyright © 2001 Nortel Networks
All rights reserved.
The information in this document is subject to change without notice. The statements, configurations, technical data, and
recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty.
Users must take full responsibility for their applications of any products specified in this document. The information in this
document is proprietary to Nortel Networks NA Inc.
Trademarks
NORTEL NETWORKS is a trademark of Nortel Networks.
Microsoft, MS, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft Corporation.
All other trademarks and registered trademarks are the property of their respective owners.
Contents 3
Telephone Features Programming Guide
Contents
Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Emergency 911 Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Text conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Related publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Chapter 1
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Unified Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Telephone types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Telephone installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Name a telephone or a line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Extension numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Line assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Prime line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Private line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Target line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Overflow call routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Telephone buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
One-line and two-line displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Buttons under the display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Memory buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Program buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Chapter 2
Answer calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Ring types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Distinctive Line Ring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Call Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Call Answering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Line buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
What line indicators mean . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Information about a call on the display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Call Information for a specific call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
View Call Information before or after answering . . . . . . . . . . . . . . . . . . . . . . . . . . 31
View Call Information for a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Make Call Display information appear automatically at a telephone . . . . . . . . . . . 32
Change which call information appears first . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
4 Contents
P0937240 02
Priority Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Answer calls at a prime telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Central answering position (CAP) module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Customize your CAP module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Monitor telephones with the CAP module . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Release button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Pick up a call ringing at another telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Directed Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Group Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Change a telephone’s pickup group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Trunk Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Answer buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Listen to a call as a group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Cancel Group Listening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Chapter 3
Make a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Line pools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Use a line pool to make a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Program a line pool feature code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Line buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Select how you dial your calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Standard dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Automatic dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Pre-dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Receive a busy signal on an internal call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Priority Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Program a telephone to make priority calls . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Make a priority call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Ring Again . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Turn on Ring Again . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Cancel Ring Again . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Create a Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Disconnect one party . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Separate holding of two calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Put a conference on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Split a conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Leave a conference call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Contents 5
Telephone Features Programming Guide
Chapter 4
Time-saving features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Autodial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Select a line for Autodial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Use intercom as the line for Autodial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Prevent Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
System Speed Dial codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Personal Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Saved Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Save a number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Dial a saved number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Prevent Saved Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Chapter 5
Handling calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Use Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Retrieve a held call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Hold automatically . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Listen on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Hold a call exclusively . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Call Queuing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Transfer calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Transfer external calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Cancel a transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Camp-on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Park a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Retrieve a parked call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Chapter 6
Forward your calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Cancel Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Override Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Change the automatic Call Forward settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Change Call Forward no answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Change the delay before a call is forwarded . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Call Forward on busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
DND on Busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
6 Contents
P0937240 02
Call Forward and voice mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Line Redirection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Allow a telephone to redirect calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
How Line Redirection is different from Call Forward . . . . . . . . . . . . . . . . . . . . 66
Turn on Line Redirection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Cancel Line Redirection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Turn the redirect ring for a telephone on or off . . . . . . . . . . . . . . . . . . . . . . . . 67
Chapter 7
Communicating in the office. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Make a page announcement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Page Shortcuts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Activate and deactivate the Page feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Create page zones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Using Page with external equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Send a message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Cancel a message you have sent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Review your messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Reply to a message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Reply to a message using an analog telephone connected to an ASM . . . . . 73
Remove items from your message list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Remove items from your message list using an analog telephone connected to an ASM
73
View messages you have sent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Voice Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Make a Voice Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Mute Voice Call tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Answer a Voice Call using Handsfree Answerback . . . . . . . . . . . . . . . . . . . . . . . . 75
Voice Call Deny . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Cancel Voice Call Deny . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Chapter 8
Track your incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Call Log options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Log a call manually . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Delete old log items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
View your Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
View a Call Log item . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Erase log items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Contents 7
Telephone Features Programming Guide
Make a call using Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Create a password to your Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Change your Call Log password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Delete an assigned password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Program a telephone to log calls automatically . . . . . . . . . . . . . . . . . . . . . . . 80
Chapter 9
Customize your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Adjust the contrast on the display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Change the language on the display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Change the type of ring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Adjust the Ring volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Button Inquiry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Programming feature codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Erase a feature button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Default button assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Rules of default button assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
T7316 Button mapping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
T7316 and T7208 telephone button defaults . . . . . . . . . . . . . . . . . . . . . . . . . 88
M7324 Button mapping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
M7324(N) telephone button defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
T7100 telephone button defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Move line buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Hide the message or calls indication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Restore the messages and calls indication . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Chapter 10
Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Members of the group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Distribution mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Chapter 11
Telephone features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Moving telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Prevent calls from ringing at your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Use Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Cancel Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Stop calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Refuse to answer a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Turn Privacy on or off for a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Create a conference call by releasing privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
8 Contents
P0937240 02
Make a call private . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Handsfree and Mute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Answer calls without lifting the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Make calls without lifting the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Mute Handsfree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Change a normal call to handsfree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Change a handsfree call to a normal call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Handsfree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Change Handsfree for a telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Handsfree Answerback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Hearing aid compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Call Duration Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Accidental disconnect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Disconnect supervision . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Background Music . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Cancel Background Music . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Chapter 12
System features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
ISDN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Network name display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Name and number blocking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Use alternate or scheduled services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Restriction service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Ringing service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Routing service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Turning services on and off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Turn services on and off using feature codes . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
View active services from a two-line display telephone . . . . . . . . . . . . . . . . . . . 103
View active services from a one-line display telephone . . . . . . . . . . . . . . . . . . . 104
User passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Registration password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Log password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Special telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Direct dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Change direct dial telephone assignments . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Hotline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Hotline bypass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Make a telephone a hotline telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Control telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Set lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Contents 9
Telephone Features Programming Guide
Change Set Lock programming for a telephone . . . . . . . . . . . . . . . . . . . . . . . . . 107
Auxiliary ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Turn the auxiliary ringer on or off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Host System dialing signals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Link . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Prevent a telephone from using Link . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Pause . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Long Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Run/Stop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Wait for Dial Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Pulse or tone dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Pulse dialing for a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Access your system from an external location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Direct Inward System Access (DISA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Class of Service (COS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Class of Service (COS) passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Change your Class of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Maintain security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Remote access over the public network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Voice mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Service provider features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Cancel Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Call the number where your calls are forwarded . . . . . . . . . . . . . . . . . . . . . 113
Automatic Call Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Automatic Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Chapter 13
Hospitality Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Types of telephone set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Common set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Room set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Hospitality Services (HS) admin set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Alarm time (AL) feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Program the Alarm time feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Change or cancel an Alarm time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Cancel an alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Turn off an Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Hospitality Services admin alarm feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Room occupancy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Programming the state of a room set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
10 Contents
P0937240 02
Room condition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Room condition from a room set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Room condition with a Hospitality service admin set . . . . . . . . . . . . . . . . . . 119
Hospitality passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Desk admin password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Room condition password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Chapter 14
Portable telephone and handset features . . . . . . . . . . . . . . . . . . . . . . . . . 121
Portable telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Portable telephone features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Directed Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Group Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Wireless Portable Language Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Wireless Call Forward No Answer enhancement . . . . . . . . . . . . . . . . . . . . . 123
Chapter 15
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Alarm codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Report and record alarm codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Test the telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Test the telephone display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Test the telephone buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Test the speaker in the telephone handset . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Test the telephone headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Test the telephone speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Test the power supply to a telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Appendix A
Feature Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Features sorted by activation code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Appendix B
Common display prompts and error messages . . . . . . . . . . . . . . . . . . . . 137
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Figures 11
Telephone Features Programming Guide
Figures
Figure 1 T7100, T7208, T7316, M7324 and M7324N telephones . . . . . . . . . . . . . 20
Figure 2 Installing a T7316 telephone (North America) . . . . . . . . . . . . . . . . . . . . . 21
Figure 3 Mounting a T7316 telephone with a stand on the wall . . . . . . . . . . . . . . 22
Figure 4 Mounting a T7316 telephone without a stand on the wall . . . . . . . . . . . . 23
Figure 5 Display buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Figure 6 CAP module with M7324 and M7324N telephones . . . . . . . . . . . . . . . . . 34
Figure 7 Button assignment on the T7316 telephone . . . . . . . . . . . . . . . . . . . . . . 87
Figure 8 Button assignment on the M7324 telephone . . . . . . . . . . . . . . . . . . . . . . 89
12 Figures
P0937240 02
Tables 13
Telephone Features Programming Guide
Tables
Table 1 Telephone buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Table 2 Telephone button functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Table 3 Substitutes for buttons on a one-line display telephone . . . . . . . . . . . . . . 26
Table 4 Language options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Table 5 T7316 button assignment template . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Table 6 T7208 button assignment template . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Table 7 M7324(N) button assignment template . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Table 8 Tones and what they mean . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Table 9 Features available to a portable telephones in the system . . . . . . . . . . 122
Table 10 Features sorted by feature name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Table 11 Features sorted by activation code . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
14 Tables
P0937240 02
15
Telephone Features Programming Guide
Preface
This guide provides information about how to program a Business Communications Manager
telephone. This information includes items such as programming personal speed dials, transferring
a call, and using special features. Some of the features included in the Business Communications
Manager telephone system are:
• conference calls
• group listening
• group pickup
• directed pickup
• call tracking
This guide is aimed at the day-to-day operators of the Business Communications Manager
telephone system.
Before you begin
Plan the programming changes you want to make before you begin. Record the changes so that
you have the information at hand. For example, before you program system speed dial numbers,
create a record so that you have all the numbers and codes available.
Programming applies to both North America and International telephones in your Business
Communications Manager system.
Emergency 911 Dialing
Emergency 911 Dialing is the capability to access a public emergency response system.
State and local requirements for support of Emergency 911 Dialing service by Customer Premises
Equipment vary. Ask your local telecommunications service provider about compliance with
applicable laws and regulations.
Emergency 911 Dialing may not apply to International systems.
Text conventions
This guide uses the following text conventions:
angle brackets < > Indicate the generic title on the telephone display.
Example: When querying a feature button.
appears in angle brackets.
Bold Indicates a programming level within the telephone menu.
Example: Terminal & Sets programming level.
16 Preface
P0937240 02
Acronyms
This guide uses the following acronyms:
 

 Indicates what appears on the telephone display.
Example: .
italic text Indicates new terms and book titles.
Example: Business Communications Manager Telephone
Feature Card.
Forward slash / Separates names where two actions are assigned to one button.
Example: Run/Stop.
AL Alarm
ASM Analog Station Module
ATA Analog Terminal Adapter
BLF Busy Lamp Field
BRI Basic Rate Interface
CAP Central Answering Position
CFB Call Forward on Busy
CFAC Call Forward All Calls
CFNA Call Forward No Answer
CLID Calling Line Identification
COS Class of Service
DID Direct Inward Dial
DISA Direct Inward System Access
DN Directory Number (Extension Number)
DND Do Not Disturb
DLR Distinctive Line Ring
DRP Distinctive Ring Pattern
DRT Delayed Ring Transfer
ERC Express Routing code
HS Hospitality Services
IP Internet Protocol
ISDN Integrated Services Digital Network
ISO International Organization for Standardization
PBX Private Branch Exchange
PRI Primary Rate Interface
Preface 17
Telephone Features Programming Guide
Related publications
For more information about using Business Communications Manager 2.5, refer to the following
publications:
• Business Communications Manager Installation and Maintenance Guide
• Business Communications Manager Programming Operations Guide.
This document provides more information about using Unified Manager.
• Business Communications Manager DECT Installation and Maintenance Guide
RC Room Condition
RJXX Registered Jack XX (Where XX is used to denote numbers, for
example: 45 or 5.)
RO Room Occupancy
SLR Selective Line Redirection
URL Uniform Resource Locator
18 Preface
P0937240 02
19
Telephone Features Programming Guide
Chapter 1
Introduction
Your Business Communications Manager telephone system has many features that you can
customize to keep up with changes in your workplace.
Unified Manager
Unified Manager is the tool used to program settings for the system telephony features, and
settings for each telephone and external lines. Multiple levels of programming are accessible
through Unified Manager. You access the Business Communications Manager Unified Manager
from your web browser. For more information about navigation and making selections using
Unified Manager, see the Business Communications Manager Programming Operations Guide.
Telephone types
Figure 1 shows the three different Business Series Terminals, as well as the M7324 and M7324N
telephones. See “T7100, T7208, T7316, M7324 and M7324N telephones” on page 20.
20 Chapter 1 Introduction
P0937240 02
Figure 1 T7100, T7208, T7316, M7324 and M7324N telephones
Telephone installation
If you are connecting a Business Communications Manager telephone for the first time, refer to the
following illustrations and steps.
1 Disconnect the line cord from the wall socket before trying to carry out any work on the
telephone.
2 To remove any of the cords, press the release latch on the plug and carefully pull the plug from
the socket.
3
1
2
4 5
6
7
3
1
2
4
5
6
7
1
2
4
5
6
7 1
2
4
5
6
7
3
1
3
1
2
4
6 5
7
T7100
T7316
M7324
M7324N
T7208
Chapter 1 Introduction 21
Telephone Features Programming Guide
3 Connect the handset cord to the jack labelled with the telephone icon and route the cord as
shown.
4 If you are using a headset, route the cord along the channel in the base and connect the cord to
the telephone jack that is labelled with the headset icon.
5 Route the line cord through the support and connect the cord to the telephone jack that is
labelled with the jack icon.
6 Attach the support using either pair of slots; to raise the back of the telephone to its highest
position, use these slots.
7 When the above work is complete, plug the line cord back into its wall socket.
Figure 2 shows the T7316 installation procedure. See “Installing a T7316 telephone (North
America)” on page 21.
Figure 2 Installing a T7316 telephone (North America)
Figure 3 shows the T7316 and stand wall mounting procedure. See “Mounting a T7316 telephone
with a stand on the wall” on page 22.
22 Chapter 1 Introduction
P0937240 02
Figure 3 Mounting a T7316 telephone with a stand on the wall
Figure 4 shows the T7316 without a stand wall mounting procedure. See “Mounting a T7316
telephone without a stand on the wall” on page 23.
Chapter 1 Introduction 23
Telephone Features Programming Guide
Figure 4 Mounting a T7316 telephone without a stand on the wall
Name a telephone or a line
You can assign names to identify external lines, target lines, and your colleagues’ telephones.
During a call, the name (if programmed) appears on the telephone display instead of the external
line number or internal telephone number of the caller. You need to start a Unified Manager
session to program this feature. For more information about programming using Unified Manager,
see the Business Communications Manager Programming Operations Guide.
Telephone names and line names can contain both letters and numbers, but cannot be longer than
seven characters. You cannot use the # and * symbols.
Extension numbers
Each telephone in the system has an extension number. The length of extension numbers in your
system can range from two to seven digits. All numbers in your system are the same length. Your
installer assigns the length of extension numbers, called the extension length. The default
extension length is three.
To find out your internal number, use the Button Inquiry feature (≤•‚) from an intercom
button. On the T7100 telephone, Button Inquiry shows your internal number followed by the
function assigned to the memory button.
Note: You can give the same name to a telephone and a line in your system. Use
initials, abbreviations, or even nicknames to give each telephone a unique name to
avoid confusion.
24 Chapter 1 Introduction
P0937240 02
Line assignment
You can assign any of the lines in your system to any of your telephones. Your installer assigns
lines to telephones. Assignments for lines are:
• appear only
• appear and ring
• ring only
Lines assigned to a telephone automatically have a line button on that telephone, when a button is
available. The T7100 telephone has no line buttons.
Prime line
You can program your telephone to select an internal, or external line, or a line pool automatically
when you lift the handset. This is your prime line.
Private line
A private line is limited to a selected telephone. You can pick up calls put on hold, or not answered
on a private line, only at the prime telephone.
Target line
A target line routes a call directly to a selected telephone, or group of telephones. Target lines are
only for incoming calls. A single incoming line can provide connections to several different target
lines. Target lines allow each person or department in the office to have their own number without
having a separate external line for each number.
Overflow call routing
If a call comes in to a target line that is busy, the system routes the call to the prime telephone for
that target line. If there is no prime telephone assigned to the target line, or if you cannot direct a
call to a target line, the call goes to the prime telephone for the external line.
Overflow routing for incoming calls uses the routing service programmed by your installer.
Service must be active for overflow routing to operate. Overflow routing is not available in normal
service.
Note: When you make a call and the programmed route is busy, you hear the
expensive route warning tone and see a display indicating the use of an expensive
route. To avoid using the normal, expensive route, release your call.
Because overflow routing directs calls using different line pools, a call might be
affected by different line filters.
Chapter 1 Introduction 25
Telephone Features Programming Guide
Telephone buttons
This guide shows the Business Series Terminals buttons. Table 1 shows which buttons to use on the Nortel Norstar Meridian BCM 50
different types of Nortel Networks telephones. See “Telephone buttons” on page 25.
You can enter ≤, , or ƒ and the code to use a feature. For example: Press
≤·°⁄ to access your mailbox.
The T7100telephone works differently from other telephones on your system because it does not
have line buttons. Where other telephones can require that you select a line button to answer a call,
on the T7100 telephone you pick up the handset. Where other telephones require you to select a
line button to take a call off hold, you press ≥ on the T7100 telephone.
On T7100 telephones, you can answer a second call by pressing ≤. Your active call is put on
hold and you connect to the waiting call. You can have no more than two active calls at one time.
The T7100 telephone does not have a © button.
Table 2 shows the buttons and their functions for each telephone. See “Telephone button functions”
on page 25.
For more information about telephone buttons, refer to your Telephone User Card.
Table 1 Telephone buttons
Button Name T7100, T7208, T7316
M7100, M7208, M7310,
M7324
M7100N, M7208N,
M7310N, M7324N
Feature ≤  ƒ
Handsfree Bottom right-hand button
Mute
Hold
©

©
©
˙
Volume Control
Release

®



®
Table 2 Telephone button functions
Dial pad Used for dialing numbers and for entering numbers and letters when
you are programming.
Display Shows instructions for calling and programming.
Display buttons The current use appears on the display above each button.
Memory buttons Dial a number or feature code stored on the button.
Feature button Allows you to enter a feature code while using or programming the
telephone.
Hold button Puts an active call on hold.
Release button Hangs up an active call or ends programming.
1
2
3
4
5
6
7
26 Chapter 1 Introduction
P0937240 02
One-line and two-line displays
The T7100 and T7208 telephones have a one-line display. The T7316 and M7324(N) telephones
have a second line on the display which shows the functions of the three buttons below it. Figure 5
shows the different types of telephone display buttons. See “Display buttons” on page 26.
Figure 5 Display buttons
Some display buttons, such as  and , are shortcuts that are only available on a two-line
display. Other display buttons, such as  and , perform a function necessary to proceed. Table
3 shows display button functions and dial pad buttons on a one-line display telephone. See
“Substitutes for buttons on a one-line display telephone” on page 26.
All examples in this guide show the two-line display.
Buttons under the display
The three display buttons are for telephone features. The programming session determines what
the display shows and what each button does. Some display instructions are ,  or . In
this guide, display button instructions appear underlined.
Table 3 Substitutes for buttons on a one-line display telephone
Display buttons
Dial pad buttons on a T7100
and T7208 telephones
 ≥ or
 ® or 
 •

 £

 £
 £
 £
  √ or 

 
 ! 
Display buttons

 
 !  
 
 ! 
Chapter 1 Introduction 27
Telephone Features Programming Guide
Memory buttons Nortel Norstar Meridian BCM 50
You can use memory buttons as answer, autodial, line, and programmed feature buttons. Line,
intercom and answer buttons must have indicators. The T7316, T7208 and M7324(N) telephones
have memory buttons with indicators. The T7316 telephone also has memory buttons without
indicators. There is a single memory button, without an indicator, on the T7100 telephone.
Program buttons
Press the ≤ button on the telephone followed by an activation code for personal programming.
For a summary of all the Feature button programming, refer to Appendix A, “Feature Codes,” on
page 129.
28 Chapter 1 Introduction
P0937240 02
29
Telephone Features Programming Guide
Chapter 2
Answer calls
There are three indications of an incoming call:
• ringing
• a line button flashing
• a message on the display
You do not always receive all three indications for any distinct call. For example, you can have a
line set up not to ring at your telephone. If so, you see only a flashing line button. There are many
possible combinations, depending on your system set up. For more information about the use of
lines, see “Line buttons” on page 42.
Ring types
There are several different types of ring.
Distinctive Line Ring
There are four Distinctive Ring patterns (DRP) for incoming calls.
Call Ringing
When more than one call rings at a telephone, highest proprity DRP rings through first.
A double beep every ten seconds A call is camped to your telephone.
A long single ring There is an external call on the line for you.
A shorter double ring There is an internal call on the line for you, or a call
is being transferred to you.
A brief single ring A call arriving on an external line is redirected to a
telephone outside of your system. You cannot
answer this call.
Three beeps descending in tone You are receiving a priority call.
DRP 4 Highest priority
DRP 3 2nd highest priority
DRP 2 3rd highest priority
DRP 1 Lowest priority
30 Chapter 2 Answer calls
P0937240 02 Nortel Norstar Meridian BCM 50
Call Answering
When more than one call rings at a telephone, the user lifts the handset and automatically answers
the call with the highest priority.
For more information about the Distinctive Line Ring feature, refer to the Business
Communications Manager Programming Operations Guide.
Line buttons
For each line assigned to your telephone, you have one line button. Press the flashing line button to
select the line you want to answer. Having several line buttons gives you immediate access to more
than one line.
The T7100 telephone has two intercom paths, instead of line buttons, to answer calls. You can
assign two lines to each T7100 telephone. You can press ≥ to switch between two calls, one
active and one on hold.
What line indicators mean
Information about a call on the display
If you subscribe to Call Display services from your local telephone company, one line of
information about an external caller appears on the display after you answer a call. Depending on
the setting and the external information available, either the caller name or telephone number
appears on the display. When you transfer an external call to another telephone in your system, the
same information appears on the recipient’s telephone display.
Depending on the services you subscribe to, Call Display information can contain up to three
parts:
Note: External calls have a higher priority than internal calls.
You cannot press ≤•fl to change the ring type on a telephone when
the Distinctive Line Ring feature is in service.
Ω Flashing on and off for equal
lengths of time
There is an incoming call on the line.
Ω Flashing on and off more
quickly
You have placed a call on hold.
Ω Flashing on for longer than off A person has put a call on hold on that line.
Ω On, but not flashing You are connected to the call on that line or the
line is in use.
Off The line is free.
Chapter 2 Answer calls 31
Telephone Features Programming Guide Nortel Norstar Meridian BCM 50
• the name of the caller
• the number of the caller
• the name of the line in your system that the call is on
For each telephone, you can determine which information appears on the display first.
Call Display information becomes available between the first and second ring of an incoming call.
If you answer before the Call Display information appears on your display, press ≤°⁄⁄ to
view the line number or line name. To use logging features with Call Display, see “Call Log” on
page 77.
Call Information for a specific call
Call Information allows you to see information about incoming calls. This information is more
detailed than the Call Display information you can receive automatically. For external calls, you
can see the caller name, telephone number, and the line name. For an internal call, you can see the
caller name and the internal number. You can see information for ringing, answered, or held calls.
Call Log shows the same information as Call Information, with the date and time of the call, and
the number of times the caller called.
View Call Information before or after answering
To find out who is calling or to view information about your current call:
1 Press ≤°⁄⁄.
2 Press £ or “# for more information about an external call.
Call Display information appears between the first and second ring of an incoming call. If you
answer before the Call Display information appears on your display, and you press ≤°⁄⁄,
you see only the line number or line name.
View Call Information for a call on hold
1 Press ≤°⁄⁄. The display shows Ω Select a call.
2 Select the line on hold. Information about the call appears on the display.
3 Press £ or “# to display more information about an external call.
Note: If your telephone automatically shows Call Display information
for a call, press ≤°⁄⁄ before you press £ or “# for more
information about the call.
32 Chapter 2 Answer calls
P0937240 02
Make Call Display information appear automatically at a telephone
Each telephone that rings for an external line can show Call Display information for that line. After
answering a call, Call Display information appears on the display of the telephone that answered
the call. Your installer or customer service representative can program telephones to have
automatic Call Display.
Change which call information appears first
If the information is not available from your telephone company, you can see Unknown name or
Unknown number on the display. If the caller blocks that information you can see Private name or
Private number on the display.
You need to start a Unified Manager session to program this feature. For more information about
programming using Unified Manager, see the Business Communications Manager Programming
Operations Guide.
Priority Call
If you receive a priority call and your telephone has no free internal line buttons, you cannot
transfer the priority call, you must accept or release it.
Answer calls at a prime telephone
The prime telephone is normally the attendant’s telephone. The installer or customer service
representative programs a prime telephone for a line. Calls not answered at their normal
destinations transfer to the prime telephone. Business Communications Manager allows for a
prime telephone for each line if needed. The prime telephone display gives information about the
call, as in the following examples.
The person at telephone 221 has forwarded a call to you using
Do Not Disturb.
The system has transferred a call to you from a telephone with
Do Not Disturb turned on.
No person answered this call so the system transferred it to you.
A person camped, parked or transferred a call on line 061, but
no one has answered the call. Press $ or the line button to
connect to the call.




 !!
 !”#$$%#&

Chapter 2 Answer calls 33
Telephone Features Programming Guide
Central answering position (CAP) module
A CAP module is an add-on device that provides 48 additional memory or line buttons. You can
connect one or two CAP modules to the telephone to increase the number of lines it can handle. A
CAP can monitor system telephone status, answer external calls on up to 120 lines, and send up to
30 messages to other system telephones.
A central answering position (CAP) is an M7324 or M7324N telephone and a CAP module(s) that
your installer or customer service representative programm ed as a CAP. You can have up to five Nortel Norstar Meridian BCM 50
telephones programmed as CAPs connected to Business Communications Manager. The CAP is
best as the prime telephone and direct-dial telephone for the lines and telephones. Refer to “CAP
module with M7324 and M7324N telephones” on page 34.
There is no telephone that can receive a call on line 061 so the
system has transferred it to you.
The call coming in on line 002 for target line 052 has come to
you because Line 052 is busy.
For other displays, see Appendix B, “Common display prompts and error messages,” on
page 137.
 !”’ 
 !!( !)
34 Chapter 2 Answer calls
P0937240 02
Figure 6 CAP module with M7324 and M7324N telephones
Customize your CAP module
When a CAP module is first plugged into your telephone, some of the module buttons are
automatically programmed to dial an internal number. You can program any of the buttons on your
CAP module that do not select lines to dial internal or external numbers automatically.
If your installer has programmed the CAP module for your system, you can move external lines to
the CAP module by using≤•°⁄. See “Move line buttons” on page 90.
You can program features on CAP module buttons. See Chapter 4, “Time-saving features,” on
page 49 and Chapter 9, “Customize your telephone,” on page 83 for information about
programming memory buttons. You cannot assign any buttons on a CAP module as answer
buttons.
Monitor telephones with the CAP module
The indicators Ω next to internal autodial buttons on your CAP module show the status of the
telephones in your system.
CAPN Module
M7324N telephone
M7324 telephone
CAP Module
Chapter 2 Answer calls 35
Telephone Features Programming Guide
The indicator is on when the telephone has:
• an active call
• Do Not Disturb turned on
The indicator is off when a telephone has:
• no active call
• a call on hold and no other active call
Release button
Press ®to end a call. You do not have to put the handset down. ® also ends feature
programming.
While you are on a call, do not press ® to end a feature you are using. If you do, you disconnect
the call. Use ≤ instead.
Pick up a call ringing at another telephone
You can answer a call ringing at another telephone by using Directed Pickup or Group Pickup.
Directed Pickup
You can answer any telephone that is ringing in your system.
1 Press ≤ ‡fl.
2 Enter the internal number of the ringing telephone. You cannot use Call Pickup to answer
private lines.
Answer the telephone that has a flashing indicator for the call, or use Trunk Answer. You can
answer a call that is transferred to an intercom button on another telephone. When the auxiliary
ringer is ringing, but the call is not ringing at a telephone, you cannot answer the call using
Directed Pickup.
Group Pickup
Your system can support nine pickup groups. As a member of a pickup group, you can pick up a
call that is ringing at any telephone in your pickup group.
Press ≤‡fi to pick up.
Note: Directed Pickup can retrieve calls that are ringing on an Answer
extension. Although you can enter the extension number of the telephone
you hear ringing, it is possible the calls you are answering are from
another telephone.
36 Chapter 2 Answer calls
P0937240 02
You cannot use Group Pickup to retrieve a camped call.
With more than one incoming call at a telephone in a pickup group, a call ringing on an external
line is answered first, followed by calls on the prime line, and last, calls on intercom lines.
Change a telephone’s pickup group
To place and retrieve telephones in and out of pickup groups, you need to start a Unified Manager
session to program the feature. For more information about programming using Unified Manager,
see the Business Communications Manager Programming Operations Guide.
Trunk Answer
The Trunk Answer feature allows you to answer a ringing call in any area in the system from any
telephone in the system. The line you are answering does not have to appear or ring at the
telephone you are using.
Trunk Answer works only with calls that are ringing on lines for which a Ringing Service schedule
is active, and if your installer or customer service representative enabled Trunk Answer. If there is
more than one incoming call on lines in a Ringing Service, the Trunk Answer feature picks up the
external call that has been ringing the longest.
Answer buttons
You can use an answer button to monitor calls on another person’s telephone. All calls to the
monitored telephone appear on the Answer button.
You are connected to the telephone that made the call you

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