Vertical SBX IP 320 User Guide

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Vertical SBX IP 320 User Guide

Vertical Communications, Inc. reserves the right to revise this publication and to
make changes in content without notice.
© 2008 by Vertical Communications, Inc. All rights reserved.
This publication contains proprietary and confidential information of Vertical Communications, Inc. The contents of this document may not be disclosed, copied or
translated by third parties, in any form, or by any means known, or not now known
or conceived, without prior explicit written permission from Vertical Communications, Inc.
LIMIT OF LIABILITY/DISCLAIMER OF WARRANTY
Vertical Communications, Inc. makes no representation or warranties with respect
to the accuracy or completeness of the content of this publication and specifically
disclaims any implied warranty of merchantability or fitness for any particular purpose, and shall not be liable for any loss of profit or any other commercial damage,
including but not limited to, special, incidental, or consequential.
TRADEMARKS
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thereof are trademarks of Vertical Communications, Inc. All other brand and product names are used for identification only and are the property of their respective
holders.
RESTRICTED RIGHTS LEGEND
Use, duplication, or disclosure of the technical data contained in this document by
the Government is subject to restrictions as set forth in subdivision (c) (1) (ii) of the
Rights in Technical Data and Computer Software clause at DFARS 52.227-7013
and/or in similar or successor clauses in the FAR, or in the DOD or NASA FAR Supplement. Unpublished rights reserved under the Copyright Laws of the United
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Suite 602, Cambridge, MA 02141-2249.
1-3
:
SBX IP 320 Phone User Guide
REVISION HISTORY
Release Date Documentation Changes Page No.
2.0 07-08 A “911 Feature” is added. 1-5
A “Reply to Message” feature is added. 2-63
A “Message Forward Enhancement” feature is
added.
2-63
A “Park and Page” feature is added. 2-53
A “Mailbox Buttons” feature is added. 2-64
A new section is added to clarify “Message Wait
Indicator Lamps”.
2-10
Entire book has been re-organized and re-formatted. all
1.0 01-08 Initial Release
NOTE: that this document contains information on
ISDN, DCOB, and SMS. These features are currently not supported.
Information pertaining to DID pertains only to SIP
Trunking.

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SBX IP 320 Phone User Guide
Contents
Chapter 1 Introduction
How To Use This Guide- – – – – – – – – – – – – – – 1-2
SBX Phone Features- – – – – – – – – – – – – – – – – – – – – 1-2
Specific Phone Model Information and Features – 1-2
Getting Help – – – – – – – – – – – – – – – – – – – – – – – 1-3
Your System Administrator- – – – – – – – – – – – – – – – – 1-3
Vertical Technical Support – – – – – – – – – – – – – – – – – 1-3
Connecting Your Phone- – – – – – – – – – – – – – – 1-4
Connecting a Digital Phone – – – – – – – – – – – – – – – – 1-4
Connecting Your Single Line (SLT) Phone- – – – – – 1-4
911 Feature – – – – – – – – – – – – – – – – – – – – – – – 1-5
Chapter 2 Using the 24-Button Digital Phone
Using the Basics – – – – – – – – – – – – – – – – – – – – 2-2
What’s on the 24-Button Digital Phone – – – – – – – – 2-2
Using the Display – – – – – – – – – – – – – – – – – – – – – – – 2-4
Station Programming Menu Overview – – – – – – – – – 2-9
Message Wait and Callback Indicator Lights – – – 2-10
Fixed, Pre-programmed, & Flex Buttons – – – – – – 2-11
Making and Answering Calls – – – – – – – – – – – – – – 2-12
Using the Hold Feature – – – – – – – – – – – – – – – – – – 2-17
Transferring Calls – – – – – – – – – – – – – – – – – – – – – – 2-18
Customizing Your Phone – – – – – – – – – – – – – 2-19
Station Name Programming – – – – – – – – – – – – – – – 2-19
Setting Your Password – – – – – – – – – – – – – – – – – – 2-21
Recording Your Station Name (Voice Title) – – – – 2-23
Recording Your Station Greeting – – – – – – – – – – – 2-23
Setting Ring Types – – – – – – – – – – – – – – – – – – – – – 2-24
Setting the HTP Mode – – – – – – – – – – – – – – – – – – – 2-25
Using Pre-Selected Display Messages – – – – – – – 2-26
Programming Flex Buttons- – – – – – – – – – – – – – – – 2-30
(continued on next page)
TOC-ii
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SBX IP 320 Phone User Guide
Using Phone Features and Functions – – – – 2-31
Alarm (Wake Up Program)- – – – – – – – – – – – – – – – 2-31
Automatic Called Number Redial – – – – – – – – – – – 2-33
Call Log – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 2-34
Callback – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 2-37
Camp-On – – – – – – – – – – – – – – – – – – – – – – – – – – – – 2-38
Conference- – – – – – – – – – – – – – – – – – – – – – – – – – – 2-39
Do Not Disturb (DND) – – – – – – – – – – – – – – – – – – – 2-40
Flash – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 2-40
Forward Calls – – – – – – – – – – – – – – – – – – – – – – – – – 2-41
HotDesk – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 2-45
Leave a Message (MSG) – – – – – – – – – – – – – – – – – 2-47
Monitor and/or Join a Conversation (Barge-In)- – 2-47
Mute – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 2-48
Paging – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 2-49
Parking – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 2-52
Park and Page – – – – – – – – – – – – – – – – – – – – – – – – 2-53
Phone Book/Dial by Name – – – – – – – – – – – – – – – – 2-54
PickUp – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 2-55
Redial (Last Number) – – – – – – – – – – – – – – – – – – – 2-55
Speed Dialing – – – – – – – – – – – – – – – – – – – – – – – – – 2-56
Two-Way Recording (optional) – – – – – – – – – – – – – 2-59
User Programming – – – – – – – – – – – – – – – – – – – – – 2-60
Voice Over – – – – – – – – – – – – – – – – – – – – – – – – – – – 2-61
Voice Mail – – – – – – – – – – – – – – – – – – – – – – – – – – – 2-62
TOC-iii
Contents
SBX IP 320 Phone User Guide
Chapter 3 Using the 8-Button Digital Phone
Using the Basics – – – – – – – – – – – – – – – – – – – – 3-2
What’s on the 8-Button Digital Phone – – – – – – – – – 3-2
Using the Display – – – – – – – – – – – – – – – – – – – – – – – 3-4
Message Waiting and Call Back Indicator Lights – 3-4
Fixed, Pre-programmed, & Flex Buttons – – – – – – – 3-5
Making and Answering Calls – – – – – – – – – – – – – – – 3-6
Using the Speaker- – – – – – – – – – – – – – – – – – – – – – – 3-7
Using the Hold Feature – – – – – – – – – – – – – – – – – – – 3-7
Transferring Calls – – – – – – – – – – – – – – – – – – – – – – – 3-7
Customizing Your Phone – – – – – – – – – – – – – – 3-8
Setting/Changing Your Station Password – – – – – – 3-8
Recording Your Station Name (Voice Title) – – – – – 3-8
Record Your Station Greeting- – – – – – – – – – – – – – – 3-9
Using Phone Features and Functions – – – – 3-10
Call Wait (Camp-On) – – – – – – – – – – – – – – – – – – – – 3-10
Flexible Button Programming – – – – – – – – – – – – – – 3-10
Mailbox Buttons – – – – – – – – – – – – – – – – – – – – – – – 3-10
PickUp – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 3-11
Redial (Last Number) – – – – – – – – – – – – – – – – – – – 3-11
Speed Dial Numbers – – – – – – – – – – – – – – – – – – – – 3-12
User Programming – – – – – – – – – – – – – – – – – – – – – 3-13
Voice Mail – – – – – – – – – – – – – – – – – – – – – – – – – – – 3-14
TOC-iv
Contents
SBX IP 320 Phone User Guide
Chapter 4 Using a Single Line Telephone (SLT)
Using the Basics – – – – – – – – – – – – – – – – – – – – 4-2
Making and Answering Calls – – – – – – – – – – – – – – – 4-2
Using Hold – – – – – – – – – – – – – – – – – – – – – – – – – – – – 4-3
Transferring Calls – – – – – – – – – – – – – – – – – – – – – – – 4-3
Message Waiting – – – – – – – – – – – – – – – – – – – – – – – 4-4
Customizing Your Phone – – – – – – – – – – – – – – 4-4
Programming Your Station Name – – – – – – – – – – – – 4-4
Recording Voice Announcements- – – – – – – – – – – – 4-4
Setting Pre-selected Messages – – – – – – – – – – – – – 4-7
Using Features and Functions – – – – – – – – – – 4-8
Account Codes – – – – – – – – – – – – – – – – – – – – – – – – – 4-8
Authorization Codes – – – – – – – – – – – – – – – – – – – – – 4-8
Call Waiting – – – – – – – – – – – – – – – – – – – – – – – – – – – 4-9
Camp-On – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 4-9
Conference- – – – – – – – – – – – – – – – – – – – – – – – – – – – 4-9
Do Not Disturb (DND) – – – – – – – – – – – – – – – – – – – 4-10
Forward – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 4-10
Parking – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 4-13
PickUp – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 4-14
Off-hook Alarm – – – – – – – – – – – – – – – – – – – – – – – – 4-14
Paging – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 4-15
Queuing – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 4-16
Redial (Last Number) – – – – – – – – – – – – – – – – – – – 4-16
Returning Call to Host System – – – – – – – – – – – – – 4-17
Shuttle Calls – – – – – – – – – – – – – – – – – – – – – – – – – – 4-17
Station Speed Dial Numbers – – – – – – – – – – – – – – 4-18
Universal Night Answer – – – – – – – – – – – – – – – – – – 4-18
Voice Mail – – – – – – – – – – – – – – – – – – – – – – – – – – – 4-19
TOC-v
Contents
SBX IP 320 Phone User Guide
Appendix A User Programming Map
Using the Map – – – – – – – – – – – – – – – – – – – – -A-1
Map – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – A-2
Index Phone Features
8-Button Digital Phones – – – – – – – – – – – – – IND-1
24-Button Digital Phones – – – – – – – – – – – – IND-2
Single Line Telephone (SLT) – – – – – – – – – IND-3
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SBX IP 320 Phone User Guide
Chapter 1
Introduction
Thank you for purchasing a Vertical Communications phone. All SBX phones
are multifunctional and specifically designed for use with the Vertical SBX
system.
This chapter provides you with information that applies to
all phone models, and includes:
• How to Use this Guide – see page 1-2
• Getting Help – see page 1-3
• Connecting Your Phone – page 1-4
• 911 Feature – page 1-5
1-2 How To Use This Guide
Chapter 1: Introduction
SBX IP 320 Phone User Guide
How To Use This Guide
This guide provides a comprehensive description of each type of phone and
its functionality. Depending upon the type of phone you have (digital or single
line/SLT), you will need to review the basic information in the chapters
designated for your phone type (see “Specific Phone Model Information and
Features” on page 1-2).
SBX Phone Features
It is a good idea to review the information in specific to your SBX phone to
familiarize yourself with the basic operation, features, and function.
Note: You may see features available on your phone display that are not
detailed in this document. This is because those features are
available to System Administrators only and only detailed in the SBX
Features and Operations document.
In addition, it is recommended that if you find a feature on the phone display
that is not described in this document, that you do NOT attempt to access the
feature, but instead, contact your System Administrator for more information.
Specific Phone Model Information and Features
While general information for SBX phones can be found in Chapters 1 and 2
of this guide, information regarding each type of phone and phone model are
covered in chapters 4 through 6.
If You are Using a Digital Phone
For specific details about using your digital phone, see the chapter as noted
below:
• For the 24-Button Digital Phone, see chapter 2.
• For the 8-Button Digital Phone, see chapter 3.
If You are Using a Single Line Phone
For specific details about using an SBX SLT Phone, see chapter 4.
Feature Index
You can also use the Feature Index at the back of this document to find page
locations for each feature available on your phone type.
Getting Help 1-3
Chapter 1: Introduction
SBX IP 320 Phone User Guide
Getting Help
If you need information that is not included in this guide, you can get help from
either of the following sources:
Your System Administrator
Your first line of support is your System Administrator. This person should be
able to provide you with any additional information you may need regarding
your phone. For example, the System Administrator can provide you with a list
of any pre-programmed buttons depending upon the type of phone you are
using.
Vertical Technical Support
If you System Administrator is unavailable, or you have questions that he/she
cannot answer your questions, you can contact Vertical Technical Support
at 1-888-422-2305, Option 4.
1-4 Connecting Your Phone
Chapter 1: Introduction
SBX IP 320 Phone User Guide
Connecting Your Phone
Connecting a Digital Phone
The diagram and information below apply to both the Twenty-four and Eight
Button Digital Phones.
A – Connect the telephone cord (curly cord) to the
handset and the other end to the handset jack
at the bottom of the telephone.
B – Connect the line cable to the port at the bottom
of telephone and the other end to the wall
socket.
C – Connect the Headphone to the headphone jack.
Connecting Your Single Line (SLT) Phone
The connection process for an SLT phone may vary from model to model. You
can use the above information as a general guideline. However, if you have
any problem or questions getting the connections made properly, contact your
System Administrator or refer the manufacturer’s user guide provided with
your phone
911 Feature 1-5
Chapter 1: Introduction
SBX IP 320 Phone User Guide
911 Feature
If your System Administrator has pre-programmed it, your phone may have a
Flex button designated specifically for 911 calls. If you use this button to place
a call to 911 when all lines are busy, an active call is dropped, so that the 911
call can be placed.
IMPORTANT: Contact your System Administrator for details about using this
button as it is possible that it has been set up so that you don’t
have to use an access code, such as 9, before dialing 911.
To Dial 911
1. Press the designated Flex Button.
If an access code is required as per your System Administrator:
2. Dial 9, then 911 (if the access code is required).
OR
If an access code is NOT required as per your System Administrator:
Dial 911 to place the call.
– If all trunks are busy, the system will drop an in-progress trunk, pause
for less than two seconds, then place the 911 call.
Note: Any station user or Attendant who programs a flexible button for 911
ALERT will be alerted of internal stations placing 911 calls. The
system can store the sixteen most recent 911 calls.
Calling information includes the time/date of the call, as well as the
station number from which the call was placed.
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SBX IP 320 Phone User Guide
Chapter 2
Using the 24-Button Digital Phone
This chapter describes the specific features of the SBX 24-Button Digital
phones. Included in this chapter:
• Using the Basics – see page 2-2
• Customizing Your Phone – see page 2-19
• Using Features and Functions – see page 2-31
2-2 Using the Basics
Chapter 2: Using the 24-Button Digital Phone
SBX IP 320 Phone User Guide
Using the Basics
This section will provide you with basic information including the following:
• What’s on the 24-Button Digital Phone – see below
• Using the Display – see page 2-4
• Making and Answering Outside Calls – page 2-12
• Using the Hold Feature – see page 2-17
• Transferring Calls – see page 2-18
What’s on the 24-Button Digital Phone
2
1
3 4
5
6
7
8
9 10
11 12
14 13
Using the Basics 2-3
Chapter 2: Using the 24-Button Digital Phone
SBX IP 320 Phone User Guide
Phone Buttons and Features
Feature Used to…
1 Headphone Jack speak to a caller when using a headset instead of
holding the handset.
2 Handset answer/make internal or external calls.
3 Speaker hear the other party during a call without using the
handset or headset (hands-free mode).
4 LCD Display display phone status information, dialing directories,
and test message information.
5 Soft Buttons (3) work in conjunction with fixed and flexible features
options that appear on the display.
6 Ring LED indicate when the phone is ringing.
7 Pre-Programmed/
Flexible Buttons (24)
access external line calls, pre-assigned features, or
user defined feature code assignments.
8 Microphone (MIC) used to speak to a caller when in speaker mode.
9 SPEED Button access speed dialing, saved number redial, and last
number redial. Button is also used to access
flexible button programming.
DND Button activate a “do not ring this phone” mode. When DND
is active, this button is red.
Note: When you make a Forward call setting (other
than forwarding to voice mail), this light will
Flash. You can press it to easily cancel those
Forward settings.
TRANS/PGM Button set up a conference call or transfer a call.
CALL BACK Button initiate a call back request for another busy station.
10 Nav Button navigate through (and make selections on) the
display/menus.
11 VOLUME Button decrease (-) or increase (+) the volume level of the
speaker or handset while on a call.
12 HOLD/SAVE Button put a call on hold or save the current User
Programming setting.
13 Dialpad dial phone numbers and make entries on the display.
14 SPEAKER Button toggle between speaker (or headset) mode and
handset mode. You can also use this button to exit
any menu screen.
Note: The button is red when speakerphone
is active.
2-4 Using the Basics
Chapter 2: Using the 24-Button Digital Phone
SBX IP 320 Phone User Guide
Using the Display
The display provides you with basic information about the current status of
your phone (idle, busy, call forwarding). You can also use the display to make
some basic programming changes to your station, as well as to make
selections for various features. The following display components are
described below:
• LCD – see below
• Soft Buttons – see page 2-5
• Nav Button – see page 2-8
Basic information that appears on your display when it is idle is shown below:
STATION 100 ( T )
DEC 03 08 02:04 pm
PICKUP CONF REDIAL–>
Station Number or Name
(See page 2-19.)
Current month, day, and year Current system time
Options displayed when phone is idle:
PICKUP – see page 2-54
CONF – see page 2-39
REDIAL – see page 2-55
Soft buttons used to scroll and make
selections on the display (see below).
NOTE: The Nav Button can also be
used to scroll and make
selections on the display (see
page 2-8).
Current H/T/P Mode setting
(see page 2-25)
Using the Basics 2-5
Chapter 2: Using the 24-Button Digital Phone
SBX IP 320 Phone User Guide
Soft Buttons
The three Soft Buttons are located under the LCD. The function of each button
changes, according to call status and progress.
Example: You call a busy extension, the busy status will appear on the
display along with the options available – “MESSAGE WAIT”,
“CAMP-ON” and “FLASH”.
Press the button that corresponds to the function you want to use.
List of Soft Buttons
Below is a list of soft buttons that may appear at various times when you are
using the phone.
SOFT
BUTTON APPEARS… USED…
ADD when are listening to a voice
mail message.
to add a comment to a message
before forwarding it to another
station.
BACK on various screens. to return to the previous screen
(menu).
CALLBK when you get a busy signal
when you have dialed another
station or attempted to access
an outside line.
OR
to automatically call back an
extension that is busy or to alert you
when an outside line is available.
when you are listening to a
voice mail message from
another station.
to call back the station that left the
voice mail message.
CAMP-ON when you get a busy signal
when you have dialed another
station within the system.
to automatically call back an
extension that is busy (like Callback).
(continued on next page)
BUSY : STA 100
[CALLBK] CAMP(*) OHO(#)
MSG CAMP-ON FLASH
2-6 Using the Basics
Chapter 2: Using the 24-Button Digital Phone
SBX IP 320 Phone User Guide
CONF when the phone is idle
or when you dial or answer a
call.
to initiate conference calls between
yourself and 2 or more participants.
DEL ALL in the Call Log. to delete all items in the log.
DEL CUR in the Call Log. to delete the current item.
DELETE when you are listening to a
voice mail message.
to delete the current message.
D-TONE in some of the Forwarding
settings.
if you need to have these to dial the
number (for example to add a dial
tone to a number to which you are
forwarding calls).
DROP in the Monitor/Join feature. to end a call in which you are
monitoring or have joined another
extension’s conversation.
ERASE in the pre-programmed
messages and station speed
dial screens.
to erase the current entry.
FLASH any time you are off-hook
and/or make an error when
dialing.
OR
when off-hook to stop the current
action and return the dial tone
OR
in some of the Forwarding
settings.
if you need to have these to dial the
number (for example to add a flash to
a number to which you are forwarding
calls).
FWD when the phone is idle to access the Forward call settings.
JOIN in the Monitor/Join feature. to a join the conversation that you are
monitoring.
MONITOR in the Monitor/Join feature. listen in on a conversation between
another extension and a caller
without the participants knowing you
are listening.
MSG when you dial a busy
extension.
allows you to leave your station
number or message at a busy
extension.
MUTE when you are on a call. to prevent the caller at the distant end
from hearing anything through your
microphone or handset during a call.
NEXT on various option screens. to go scroll (right) to the next available
setting and/or option
(continued on next page)
SOFT
BUTTON APPEARS… USED…
Using the Basics 2-7
Chapter 2: Using the 24-Button Digital Phone
SBX IP 320 Phone User Guide
(continued on next page)
OK on various option screens. to accept the currently displayed
option or setting.
PAUSE in some of the Forwarding
settings.
if you need to have these to dial the
number (for example to add a pause
to a number to which you are
forwarding calls).
PICKUP when your phone is off-hook. to pick up a call that is ringing at one
of the stations within your PickUp
Group.
RECORD in the Call Record screen. to begin recording the current
conversation.
Warning: In many localities, it is
illegal to record a phone call without
first notifying the person or persons
being recorded. Contact your System
Administrator for information about
call recording guidelines.
REDIAL when your phone off hook. Redial the last dialed number.
REPEAT when you are listening to
voice mail messages.
to replay the current message from
the very beginning.
REWIND when you are listening to
voice mail messages.
to rewind the current messages by a
few seconds each time you press it.
SELECT in the call log. to select the currently displayed
option.
SEND when you are using the
PhoneBook feature.
OR
during a Meet-Me page.
to dial a selected name or number.
OR
when responding to a Meet-Me page.
TRANS when you are on a call. to transfer the current call to another
station.
SOFT
BUTTON APPEARS… USED…
2-8 Using the Basics
Chapter 2: Using the 24-Button Digital Phone
SBX IP 320 Phone User Guide
Nav Button
This button on the twenty-four button phone allows you to select or scroll
through multiple items or options on the display.
Multiple items often are indicated by an arrow (left or right) as shown on the
examples below.
Press the navigation key to display subsequent information
(as shown above).
Access Programming Options
Access PhoneBook Options
Use center “OK” button
instead of the “OK” soft
button, and sometimes the
HOLD/SAVE button.
Go to previous item
(indicated by left
arrow: <- - ; see image below) Go to previous item (indicated by right arrow: - ->; see image
below)
STATION 100 ( T )
APR 01 XX 05:34 pm
FWD CONF REDIAL–>
STATION 100 ( T )
APR 01 XX 05:34 pm
<--ICM FLASH Return to previous item Go to next item Using the Basics 2-9 Chapter 2: Using the 24-Button Digital Phone SBX IP 320 Phone User Guide Station Programming Menu Overview The following shows the menus available for programming features on the 24-Button phone. These menus are shown throughout this chapter when describing the procedures to program specific features and function. 1. Use on the Nav button to scroll through the options. 2. Use the OK soft button to make selections. 1. BASIC PROGRAM 2. ADVANCED PROGRAM OK 3. SPEED PROGRAM 4. MOBIL EXTENSION PGM OK 5. CONFERENCE ROOM PGM 6. HOTDESK PGM OK 2-10 Using the Basics Chapter 2: Using the 24-Button Digital Phone SBX IP 320 Phone User Guide Message Wait and Callback Indicator Lights The Message Wait light lets you know that a voice mail message is has been left in your mailbox. The Callback light indicates whether or not a Callback request has been placed on your phone (see page 2-37). The following diagram shows the location of the Message Wait and Callback lights, and is followed by a description of each of the lights and how they are used. Also see “Voice Mail” on page 2-62. Messages • A new message for the VMIB or external voice mail is defined as a message in the mailbox which has not yet been played to the subscriber. • A saved message is defined as a message in the mailbox which has been played to the subscriber, but has not been deleted or moved. • A station message wait request is defined as the MWI request left by another intercom station without a voice message, by pressing the Call Back button when ringing a busy or unanswered station. Using the Basics 2-11 Chapter 2: Using the 24-Button Digital Phone SBX IP 320 Phone User Guide Fixed, Pre-programmed, & Flex Buttons The phone described in this guide has both Fixed, Pre-programmed (sometimes also known as Feature), and Flex buttons. These buttons are used to access and perform various tasks and functions. Some may be used in conjunction with other buttons. • Fixed buttons are those that are permanently labeled on the phone hardware. Such buttons might include SPEAKER, TRANS, HOLD, VOLUME, etc. • Pre-programmed buttons are those buttons that are pre-programmed by your System Administrator. Their names/functions will be on a more temporary-type template that can be replaced if/when the buttons are reprogrammed, etc. • Flex buttons are also known as "User Programmable" buttons (see “Programming Flex Buttons” on page 2-30). In addition, Flex buttons that are programmed to access the dial tone, are also known as "line buttons". 2-12 Using the Basics Chapter 2: Using the 24-Button Digital Phone SBX IP 320 Phone User Guide Making and Answering Calls • Internal calls are also known as Intercom calls. These are calls that originate or that you make to another station within your phone system. • External calls are those that originate from or that you make to a source outside your company’s phone system (for example, customers, vendors, etc.). Making Calls Dial an Internal Call 1. Lift the handset. OR Press SPEAKER*. OR Begin dialing from the dialpad. 2. Dial the station number. Dial an External Call The following procedure provides the steps to manually dial a call. However, you can also use this method using a speed dial number (see “Speed Dialing” on page 2-56 for details). 1. Lift the handset. OR Press SPEAKER*. OR Go to Step 2 below. 2. Dial the access code to get to an outside line. NOTE: Outside line (CO) access codes "9" or "88XX". Contact your System Administrator if you are unsure about what your company access code is. 3. Dial the phone number. * For details about using the speaker, (see next page). For information about using a headset on your phone, see page 2-15 (continued on next page) Using the Basics 2-13 Chapter 2: Using the 24-Button Digital Phone SBX IP 320 Phone User Guide Answering Calls Aside from using the handset or speakerphone (when available), the operation of the digital phones is quite basic. Answer an Internal (Intercom) Call Lift the handset. OR Press SPEAKER*. Answering an External Call 1. Lift the handset or press SPEAKER*. 2. Press the flashing green line (Flex) button. Using the Speaker By default, your phone is set to Speaker mode. However, you may have access to changing your phone to the Headset mode. Before you use the speaker to make or answer calls, be sure that it is in the Speaker mode (see page 2-15). Make a Call 1. Press the line or SPEAKER. 2. Follow the usual process for making calls shown above. Answer a Call When the phone is ringing: 1. Press the line or SPEAKER. End a Call Press SPEAKER to drop the active call. * For details about using the speaker, (see below). For information about using a headset on your phone, see page 2-15 (continued on next page) 2-14 Using the Basics Chapter 2: Using the 24-Button Digital Phone SBX IP 320 Phone User Guide Switch between Handset and Speaker To switch from Handset to Speaker Mode While on a call: 1. Press the line or SPEAKER. 2. Place the handset on hook to transition the call from the handset to the speaker mode. NOTE: If you press line or Speaker and you don’t hear the caller (when answering a call) or a dial tone (when making a call), check to make sure that the Headset Mode is not on (see "Using the Headset" below). To Switch from Speaker Mode to Handset While on a call: Pick up the handset to remove the call from speaker mode, and continue the conversation. Adjust Speaker Volume You can easily adjust the volume of the speaker during a call. While on a call: Use the VOLUME down (-) and up (+) to adjust the volume of the caller’s voice. Hint: This also works for adjusting the volume of the handset. (continued on next page) Using the Basics 2-15 Chapter 2: Using the 24-Button Digital Phone SBX IP 320 Phone User Guide Using the Headset (vs. Speaker) Mode Set the Headset Mode If you want to use a headset instead of the speaker for handsfree conversations, you will need to switch to the headset mode. In addition, when you want to again use the speaker instead of the headset, you need to change the phone back to speaker mode. You cannot use both the headset and speaker phone at the same time. 1. Use on the Nav Button to access the Programming Menu. 2. Use on the Nav Button to scroll to the ADVANCED PROGRAM option. 3. Press the OK soft button to select the ADVANCED PROGRAM option. 4. Use on the Nav button to scroll through the options. When you see the SPK/HEADSET PROGRAM option: 5. Press the OK soft button to select the option. 6. Press the NEXT soft button to toggle between the SPEAKER and HEADSET MODEs. 7. Press the OK soft button to save the setting. (continued on next page) 1. BASIC PROGRAM 2. ADVANCED PROGRAM OK 3. STATION COS PROGRAM 4. SPK/HEADSET PROGRAM BACK OK SPEAKER MODE SELECT BY NEXT BACK NEXT OK HEADSET MODE SELECT BY [NEXT] BACK NEXT OK 2-16 Using the Basics Chapter 2: Using the 24-Button Digital Phone SBX IP 320 Phone User Guide Using the Headset Once you set the headset mode, you can toggle between the handset and the headset in the same way you toggle between the handset and speaker (see “Switch between Handset and Speaker” on page 2-14). Press SPEAKER to toggle between using the handset and the headset. Adjusting the Volume on the Headset While on a call: Use the VOLUME down (-) and up (+) to adjust the volume of the caller’s voice. Using a Headset with a 2.5 mm Headset Jack (Ear/Mic) If you are using a special headset that has a 2.5mm headset jack, (that is Ear/Mic units) a special setting in addition to the basic Headset Mode setting is required. Note: Contact your System Administrator to find out if the headset you are using requires this additional setting. Follow the steps 1 through 6 for Setting the Headset Mode. 7. Use on the Nav Button to access the Programming Menu. 8. Use on the Nav Button to scroll to the ADVANCED PROGRAM option. 9. Press the OK soft button to select the ADVANCED PROGRAM option. 10. Use on the Nav button to scroll through the options. When you see the EAR/MIC PROGRAM option: 11. Press the OK soft button to select the option. (continued on next page) 1. BASIC PROGRAM 2. ADVANCED PROGRAM OK 5. EAR/MIC PROGRAM BACK OK Using the Basics 2-17 Chapter 2: Using the 24-Button Digital Phone SBX IP 320 Phone User Guide 12. Press the NEXT soft button to toggle between the EAR/MIC OFF and ON. 13. Press the OK soft button to save the setting. Using a Headset with a 2.5mm Jack (Ear/Mic) See “Using a Headset with a 2.5mm Jack (Ear/Mic)” on page 2-17. Adjusting the Volume on the Ear/Mic See “Adjusting the Volume on the Headset” on page 2-16. Using the Hold Feature To Put a Call On Hold Press HOLD/SAVE to place the current call on hold. To Retrieve a Call on Hold Press the flashing red line (Flex) button. NOTE: Calls left on hold for a preset period of time will ringback to the last extension that placed the call on hold. contact your System Administrator for more information about the ringback time. EAR/MIC HEADSET > OFF
BACK NEXT OK
EAR/MIC HEADSET
> ON
BACK NEXT OK
2-18 Using the Basics
Chapter 2: Using the 24-Button Digital Phone
SBX IP 320 Phone User Guide
Transferring Calls
You can perform both screened and unscreened transfers, as well as direct
transfer to a voice mailbox:
• Screened Transfers: Allows you to announce a call to the destination
station before completing the transfer.
• Unscreened Transfer: Allows you to complete a transfer without
announcing the party to the destination station.
Transfer a Call from Your Station to another Station
While on a call:
1. Press the TRANS soft button
or TRANS/PGM to put the
current call on hold.
2. Dial the destination target
(station or hunt group) to
which you want to transfer
the call.
To Make a Screened Transfer
3. Wait for the destination target to answer.
4. Announce to the destination target who is calling, then hang up to
complete the transfer.
NOTE: If the destination station/hunt group is busy or the user does not
want to accept the call, press the TRANS soft button or
TRANS/PGM to reconnect to the caller.
OR
To Make an Unscreened Transfer
5. Wait for the destination target to ring, then hang up before it is answered
to complete the transfer.
NOTE: If the destination station/hunt group is busy, press the TRANS
soft button or TRANS/PGM to reconnect to the caller.
Transfer a Call Directly to Voice Mail
1. Press the TRANS soft button or TRANS/PGM to put the current call on hold.
2. Press the CALLBK soft button.
3. Dial a destination voice mailbox number.
When the voice mail answers:
4. Hang up to complete the transfer.
19415552222
LINE 08 00:00:03
TRANS CONF MUTE–>
Customizing Your Phone 2-19
Chapter 2: Using the 24-Button Digital Phone
SBX IP 320 Phone User Guide
Customizing Your Phone
The following pages provide details about customizing your phone. This
includes designating:
• A Station Name – see below
• A Station Greeting for Incoming Calls – see page 2-23
• Ring Types for Incoming Calls – see page 2-24
• The HTP Option for Incoming Calls – see page 2-25
Station Name Programming
You can designate a “name” for your station. This name will appear on your
display, as well as the display of any other station in your system that you call
or that calls you.
1. Use on the Nav Button to
access the Programming
Menu.
2. Press the OK soft button to
select the BASIC PROGRAM
option.
3. Make sure the STATION
NAME PROGRAM option is
selected.
4. Press the OK soft button to
select the STATION NAME
PROGRAM option.
(continued on next page)
1. BASIC PROGRAM
2. ADVANCED PROGRAM
OK
1. STATION NAME PROGRAM
2. RING PROGRAM
BACK OK
2-20 Customizing Your Phone
Chapter 2: Using the 24-Button Digital Phone
SBX IP 320 Phone User Guide
5. Enter the name you want to
have appear on the display
(see “Entering Characters
for Display Entries” on
page 2-20).
6. Press HOLD/SAVE to save
the entry.
– The name will now
appear on your display.
Entering Characters for Display Entries
In addition to using the dialpad to enter numbers on the display, You may need
to use it to also enter text when using various features that allow you to enter
text on the display (such as Station Name Programming, Pre-selected
Messages, Phonebook entries, and Speed Dialing entries).
Use the table below to locate the letter, number, and symbol codes that
allow you to enter text on your display.
Example: To enter the name MARY, you would use the dialpad to enter
the number series: 61 (for M), 21 (for A), 73 (for R), and 93
(for Y).
21 = A
22 = B
23 = C
31 = D
32 = E
33 = F
41 = G
42 = H
43 = I
51 = J
52 = K
53 = L
61 = M
62 = N
63 = O
71 = P
72 = Q
73 = R
74 = S
81 = T
82 = U
83 = V
91 = W
92 = X
93 = Y
94 = Z
13 = .
61 = SPACE
62 = :
63 = ,
00 = 0
10 = 1
20 = 2
30 = 3
40 = 4
50 = 5
60 = 6
70 = 7
80 = 8
90 = 9
ENTER NAME ( )
BACK OK
JAMES PAUL ( T )
DEC 03 08 02:34 pm
PICKUP CONF REDIAL–>
Customizing Your Phone 2-21
Chapter 2: Using the 24-Button Digital Phone
SBX IP 320 Phone User Guide
Setting Your Password
Various options and selections available on your phone require that you enter
a password. In order to make the password easy for you to remember, you can
create and/or change your password using the procedures below.
IMPORTANT: Contact your System Administrator to find out if there is a
password currently set for your phone. You will need to use
that password in order to change or re-set it.
Registering (Creating) Your Password
1. Use on the Nav Button to
access the Programming
Menu.
2. Press the OK soft button to
select the BASIC PROGRAM
option.
3. Use on the Nav
button to scroll through the options.
When you see the PASSWORD PROGRAM option:
4. Press the OK soft button to
select the option.
When you see the PASSWORD
REGISTER option:
5. Press the OK soft button to
select the PASSWORD
REGISTER option.
6. Use the dialpad to enter the
current password (see
IMPORTANT note above).
(continued on next page)
1. BASIC PROGRAM
2. ADVANCED PROGRAM
OK
3. MODE(H/T/P) PROGRAM
4. PASSWORD PROGRAM
BACK OK
> PASSWORD REGISTER
SELECT BY [NEXT]
BACK NEXT OK
2-22 Customizing Your Phone
Chapter 2: Using the 24-Button Digital Phone
SBX IP 320 Phone User Guide
7. Press OK.
8. Use the dialpad to enter the
new password (3 to 11
digits).
9. Press OK to save your
password.
Changing Your Password
1. Use on the Nav Button to
access the Programming
Menu.
2. Press the OK soft button to
select the BASIC PROGRAM
option.
3. Use on the Nav
button to scroll through the
options.
When you see the PASSWORD PROGRAM option:
4. Press the OK soft button to
select the option.
5. Press the NEXT soft button to
scroll to the PASSWORD
CHANGE option.
When you see the PASSWORD
CHANGE option:
6. Press the OK soft button to
select the PASSWORD
CHANGE password.
(continued on next page)
ENTER PASSWORD
BACK OK
1. BASIC PROGRAM
2. ADVANCED PROGRAM
OK
3. MODE(H/T/P) PROGRAM
4. PASSWORD PROGRAM
BACK OK
> PASSWORD CHANGE
SELECT BY [NEXT]
BACK NEXT OK
ENTER CURRENT PASSWORD
>
BACK OK
Customizing Your Phone 2-23
Chapter 2: Using the 24-Button Digital Phone
SBX IP 320 Phone User Guide
7. Use the dialpad to enter the current password new password
(3 to 11 digits)
– See IMPORTANT note on
page 2-21).
8. Press the OK soft button to
save your new password.
Recording Your Station Name (Voice Title)
Record or change your name as it will be heard by callers when they dial your
extension. If you do not record your own voice title, the system may play a
default recording (contact your System Administrator for more information
about any default recordings).
1. Lift the handset.
2. Press TRANS/PGM.
3. Press 6.
4. Press 6, then #.
At the prompt/tone:
5. Record your name.
6. Press HOLD/SAVE to complete and save the recording.
Recording Your Station Greeting
You can record the greeting that your callers will here if they reach your voice
mail because your phone is busy or because you are away.
Note: This feature applies to in-skin voice mail (VMIB) systems only.
Contact your System Administrator for more information.
1. Press TRANS/PGM.
2. Enter 61.
3. Enter your station number.
NOTE: If a greeting already exists, it will be played.
4. Press #.
At the prompt:
5. Begin recording your greeting.
6. Press HOLD/SAVE or SPEAKER to end and save the recording.
– A confirmation tone sounds.
ENTER PASSWORD
BACK OK
2-24 Customizing Your Phone
Chapter 2: Using the 24-Button Digital Phone
SBX IP 320 Phone User Guide
Setting Ring Types
Use this feature to set different ring types for your incoming intercom calls and
external (CO) calls. This allows you to instantly know if you are receiving an
intercom call or a call from an outside source.
1. Use on the Nav Button to
access the Programming
Menu.
2. Press the OK soft button to
select the BASIC PROGRAM
option.
3. Use the on the Nav
button to scroll through the
options.
When you see the Ring Program option:
4. Press the OK soft button to
select the Ring Program
option.
5. Use the on the Nav
button to toggle between the
ICM (Intercom) and CO
(outside call) options.
6. Press the NEXT soft button to
scroll through the various ring
types.
– As you scroll, the ring types
will sound.
When you hear the ring type you
want to use for the currently
selected call type (ICM or CO):
7. Press the OK soft button to save the setting.
1. BASIC PROGRAM
2. ADVANCED PROGRAM
OK
1. STATION NAME PROGRAM
2. RING PROGRAM
BACK OK
1. ICM RING
2. CO RING
BACK OK
RING TYPE : 01 (01-15)
SELECT BY [NEXT]
BACK NEXT OK
Customizing Your Phone 2-25
Chapter 2: Using the 24-Button Digital Phone
SBX IP 320 Phone User Guide
Setting the HTP Mode
You can set your phone to handle incoming calls in any of the various ways:
• Handsfree Mode- You will hear three bursts of tone and an
announcement. Reply handsfree (using the mic and speaker) or lift
handset. The calling party can hear any conversation in progress.
• Tone Mode (default)- You will hear repeated bursts of intercom ring tone
and the HOLD button slow flashes. Lift the handset or press SPEAKER
button to answer.
• Private – You will hear three bursts of tone and a one-way announcement.
The calling party cannot hear any conversation in progress until you lift the
handset or press Speaker to accept the call.
1. Use on the Nav Button to
access the Programming
Menu.
2. Press the OK soft button to
select the BASIC PROGRAM
option.
3. Use on the Nav
button to scroll through the
options.
When you see the MODE H/T/P PROGRAM option:
4. Make sure the MODE (H/T/P) PROGRAM option is selected.
5. Press the OK soft button to
select the option.
6. Press the NEXT soft button to
scroll through the various
HTP Mode options.
(continued on next page)
1. BASIC PROGRAM
2. ADVANCED PROGRAM
OK
3. MODE(H/T/P) PROGRAM
4. PASSWORD PROGRAM
BACK OK
TONE MODE
SELECT BY [NEXT]
BACK NEXT OK
2-26 Customizing Your Phone
Chapter 2: Using the 24-Button Digital Phone
SBX IP 320 Phone User Guide
When you see the HTP Mode you
want to use:
7. Press the OK soft button to
save the setting.
– The currently selected
setting will appear on the
display.
Using Pre-Selected Display Messages
You can set a message on your display that will appear on the display of any
other station within your system. These messages will alert the caller as to
your status.
Available Pre-selected Messages that are:
• AT HOME
• AT BRANCH OFFICE
• IN A MEETING / RETURN AT TIME XX:XX
• IN OFFICE STASSS
• CALL TO (PHONE NO 🙂
• OUT OF OFFICE / RETURN UNKNOWN
• OUT OF OFFICE / RETURN AT DATE XX:XX
• OUT OF OFFICE / RETURN AT TIME XX:XX
• ON VACATION / RETURN AT DATE XX:XX
• LUNCH RETURN AT XX:XX
• USER CUSTOM MSG
HINT: To create your own messages using the Character Entry chart
on page 2-20
Note: Contact your System Administrator for more information.
(continued on next page)
PRIVATE MODE
SELECT BY [NEXT]
BACK NEXT OK
STATION 100 (P)
DEC 03 08 08:34 am
PICKUP CONF REDIAL
Customizing Your Phone 2-27
Chapter 2: Using the 24-Button Digital Phone
SBX IP 320 Phone User Guide
Setting a Pre-Selected Message
1. Use on the Nav Button to
access the Programming
Menu.
2. Use on the Nav Button to
scroll to the ADVANCED
PROGRAM option.
3. Press the OK soft button to
select the ADVANCED
PROGRAM option.
4. Use the on the Nav button to scroll through the options.
When you see the PRESELECTED MSG PGM option:
5. Press the OK soft button to
select the option.
6. Use the on the Nav
button to scroll through the
available messages (as
shown on previous page).
When you see the pre-selected
message you want to use:
7. Press OK to select it.
(continued on next page)
1. BASIC PROGRAM
2. ADVANCED PROGRAM
OK
1. WAKE UP PROGRAM
2. PRESELECTED MSG PGM
BACK OK
AT BRANCH OFFICE
BACK OK
OUT OF OFFICE
RETURN AT TIME XX:XX
BACK OK
2-28 Customizing Your Phone
Chapter 2: Using the 24-Button Digital Phone
SBX IP 320 Phone User Guide
If You Select a Message that Requires a Phone Number,
Date, or Time Input
8. Use the dialpad to enter
phone numbers, dates, and
times.
NOTE: For dates, you need
to use two digits for
the month and day.
– For times, you need to use
two digits for the hour, and
two digits for the minutes.
In addition, you must use
the 24-mode system.
Example: For 8:30am, you
enter 0830. For
4:30pm you must
enter 1630.
Once you have completed the
setting:
9. Press the OK soft button to
save the setting.
– Once the message has
been selected and time/date/phone numbers entered as needed, it will
appear on your display. In addition, the DND LED will flash.
To Cancel an Message
Press DND.
(continued on next page)
OUT OF OFFICE
RETURN AT TIME XX:XX
BACK OK
ENTER TIME
16:30 PRESS OK KEY
BACK P.DVU OK
OUT OF OFFICE
RETURN AT TIME 04:30 pm
PICKUP CONF REDIAL
Customizing Your Phone 2-29
Chapter 2: Using the 24-Button Digital Phone
SBX IP 320 Phone User Guide
Creating a Custom Message
Contact your System Administrator to see if your phone is allowed to create
custom messages.
Follow steps 1 to 6 above to select the User Custom Message option.
7. Enter the message you want to have displayed (see “Entering
Characters for Display Entries” on page 2-20).
8. Press the OK soft button to save the message.
2-30 Customizing Your Phone
Chapter 2: Using the 24-Button Digital Phone
SBX IP 320 Phone User Guide
Programming Flex Buttons
If you have access to the Flex Button programming option, you can assign
different tasks to any Flex button on your phone (see “Fixed, Pre-programmed,
& Flex Buttons” on page 2-11).
Note: Contact your System Administrator to find out if you have this access.
1. Press TRANS/PGM.
2. Press the flexible button to be programmed.
3. Enter the applicable feature code from the following table.
4. Press HOLD/SAVE to save the setting.
Numbering Plan the 24-button Digital Phone
Account Code PGM + 80 Record Page MSG PGM + 65
Alarm Reset 565 Record User Greeting PGM + 61
Auth. Code Change PGM + 32 Register Station Name PGM + 74
Auth. Code Register PGM + 31 Record User Greeting PGM + 61
Background Music PGM + 73 Register Station Name PGM + 74
Call Log PGM + 57 REDIAL button TRANS + 97
Call Park 601-608 Ring Answer Mode PGM + 12
Camp-On PGM + 85 Ring Type PGM + 11
COS Down PGM + 21 Set Customer MSG PGM + 52
COS Restore PGM + 22 Set Pre-selected MSG PGM + 51
Direct Station Select 100-131 Set Wake-up Time PGM + 41
Erase Page MSG PGM + 67 Speakerphone/Headset PGM + 75
Erase User Greeting PGM + 66 Two way recording PGM + 54
Group Call PickUp PGM + 71 Universal Night Answer 569
H-T-P PGM + 12 Wake-up Disable PGM + 42
Headset Ring Mode PGM + 76 Walking COS PGM + 23
Hunt Group 620-629 Outside Line Access
ICM Hold PGM + 83 Group 801-808
LCD Display Language PGM + 71 Group access 9
Listen Station Number PGM + 63 Individual Line Access 8801-8812
Listen Station Status PGM + 64 Speed Dial
Listen Time & Date PGM + 62 Station speed dial SPEED + 000-099
LOOP button PGM + 84 System speed dial SPEED + 2000-2449
MPB Version Display PGM + 72 Ring Answer Mode PGM + 12
Using Phone Features and Functions 2-31
Chapter 2: Using the 24-Button Digital Phone
SBX IP 320 Phone User Guide
Using Phone Features and Functions
Alarm (Wake Up Program)
You can set up an alarm or reminder on your phone. This feature can be
programmed to activate one time or be programmed to repeat daily. If you are
on a call when the alarm goes off, a special dial tone will sound.
1. Use on the Nav Button
to access the Programming
Menu.
2. Use on the Nav Button to
scroll to the ADVANCED
PROGRAM option.
3. Press the OK soft button to
select the ADVANCED PROGRAM option.
4. Use the on the Nav button to scroll through the options.
When you see the WAKE UP PROGRAM option:
5. Press the OK soft button to
select the option.
6. Use the dialpad to enter
the time.
NOTE: You need to use two
digits for the hour,
and two digits for
the minutes. In
addition, you must
use the 24-mode
system.
Example: For 8:30am, you
enter 0830. for
8:30pm you must
enter 2030.
(continued on next page)
1. BASIC PROGRAM
2. ADVANCED PROGRAM
OK
1. WAKE UP PROGRAM
2. PRESELECTED MSG PGM
BACK OK
ENTER YOUR WAKEUP TIME
HH:MM 10:00 am
BACK ERASE OK
ENTER YOUR WAKEUP TIME
08:30 10:00 am
BACK ERASE OK
2-32 Using Phone Features and Functions
Chapter 2: Using the 24-Button Digital Phone
SBX IP 320 Phone User Guide
If you only want the alarm to go off for a single time:
7. Press #, otherwise, go to step 8.
IMPORTANT: If you do not press #, the alarm will go off at the same time
each day as you have set.
Once you have completed the time alarm time setting:
8. Press the OK soft button to
save the setting.
– Once the alarm has been
set, an asterisk (*) will flash
next to your system’s
current time on the display.
– When the alarm goes off,
the tone will sound and the
Alarm message will appear
on your display:
To Cancel an Alarm
Repeat steps 1 through 4 for setting the alarm.
But… instead of setting a time:
5. Press the ERASE soft button.
6. Press the OK soft button to complete the cancellation.
ENTER YOUR WAKEUP TIME
08:30 10:00 am
BACK ERASE OK
STATION 100 ( T )
FEB 01 08 *10:00 am
PICKUP CONF REDIAL
WAKEUP RING
FEB 01 08 *08:30 am
Using Phone Features and Functions 2-33
Chapter 2: Using the 24-Button Digital Phone
SBX IP 320 Phone User Guide
Automatic Called Number Redial
ACNR automatically dials a number until the target answers (see Note below).
While on a call (where no one answered):
1. Use on the Nav Button to
set automatic called number
redial.
2. Hang up.
Note: The number will be automatically re-dialed until the target destination
answers. However, the number of times and frequency the number is
automatically re-dialed is set by your System Administration.
12345678
LINE 08 00:00:03
RECORD FLASH ACNR–>
2-34 Using Phone Features and Functions
Chapter 2: Using the 24-Button Digital Phone
SBX IP 320 Phone User Guide
Call Log
The Call Log feature allows you to view a log of the last several incoming and
outgoing calls, to and from your station. In addition, any “lost calls” will be
included in the list. You can scroll through the list of numbers, then select one
of those numbers for redial.
In addition to the phone number, the phone also displays the time and date of
each call, as well as any station or system speed dial identifier that may be
associated with that number.
Note: A Flex button must be programmed for your phone in order for you to
use this feature (see “Programming Flex Buttons” on page 2-30 for
details about programming a Call Log flex button.
The number of calls stored in your call log is defined by your System
Administrator. Contact your System Administrator to find out if this feature is
available on your phone system for your phone.
Using the Received or Dialed Call List
1. Press the Call Log flex button.
2. Use on the Nav
Button to scroll to the call
type you want to view.
When you see the list you
want to dial:
3. Press the OK soft button to
display the first number in the
selected list.
4. Use on the Nav
Button to scroll through the
list of numbers in the list.
Hint: Press the BACK soft
button to return to the
previous menu.
When you see a number you want
to dial:
5. Press the OK soft button to dial the number.
(continued on next page)
1. RECEIVED CALL
2. DIALED CALL
OK
123456789
05 FEB 08
BACK OK
Using Phone Features and Functions 2-35
Chapter 2: Using the 24-Button Digital Phone
SBX IP 320 Phone User Guide
Using the Lost Call List
Follow steps 1 and 2 to get the
Lost Call option (if you scroll past
the first two lists, you will see the
third option – Lost Call).
When you see the
Lost Call option:
3. Press the OK soft button to
display the next first number
in the Lost Call list.
4. Use on the Nav Button to scroll through the list of numbers in the
list.
Hint: Press the BACK soft button to return to the previous menu.Select
When you see a number you want to dial, delete, save, or edit:
5. Press the ANSWER soft
button to dial the currently
displayed number.
OR
Press the SELECT soft button
to scroll through a list of
options.
6. Make a selection from the list
of options:
• Press the DEL CUR soft
button to delete the
currently displayed
number from the Lost Call
list, then press HOLD/SAVE
to confirm the deletion.
(continued on next page)
3. LOST CALL
OK
0123456789
03/10 16:02 CNT :01
BACK SELECT> ANSWER
0123456789
03/10 16:02 CNT :01
BACK SELECT> DELCUR
2-36 Using Phone Features and Functions
Chapter 2: Using the 24-Button Digital Phone
SBX IP 320 Phone User Guide
• Press the DEL ALL soft
button to delete all
numbers from the Lost
Call list, then press
HOLD/SAVE to confirm the
deletion.
• Press the SAVE soft
button to save the
number as a Speed
Dial/Bin number, enter
the Speed Bin number you
want to associate with this
number for future use,
then press HOLD/SAVE to
store the new number and
its bin.
HINT: CLI refers to how
the system
identifies a phone
number or call
information.
– See “Speed Dialing” on page 2-56 for more information about Speed
Dial Numbers/Bins.
• Press the NAME/TEL soft
button to view the name
associated with the
currently displayed
number.
HINT: Use this same
button to toggle
between the
number and any
name associated
with it.
0123456789
03/10 16:02 CNT :01
BACK SELECT> DELALL
ALL CLI DELETE
Press HOLD Key
BACK SELECT> DEL ALL
0123456789
03/10 16:02 CNT :01
BACK SELECT> SAVE
ENTER SPD BIN NO (000)
CLI MSG USED
PAUSE FLASH D-TONE
0123456789
03/10 16:02 CNT :01
BACK SELECT> SAVE
ENTER SPD BIN NO (000)
CLI MSG USED
PAUSE FLASH D-TONE
Using Phone Features and Functions 2-37
Chapter 2: Using the 24-Button Digital Phone
SBX IP 320 Phone User Guide
Callback
Callback can be used to call back an internal caller that has left you a
message. In addition, if you try to access an outside line (by dialing the access
code: usually 9), you can use Callback to alert you when an outside line is
freed up for you to use to make an external call.
Note: An external or outside line is also known as a CO Line.
Return a Call from Someone that Left a Message
When you have a message from another station:
1. Pick up the handset or press SPEAKER.
2. Press CALL BACK to directly dial the station from which the message
was left.
Use Callback to Notify You
When an Outside Line (CO LINE) is Available
When you try to access an outside line that is busy:
1. Press CALLBK.
– A confirmation beep will
sound.
When an outside line becomes available, your phone will ring.
2. Lift the handset or press SPEAKER.
3. Press the flashing line key, then dial 9 to access an outside line.
4. Dial the external phone number.
CO LINE 001 BUSY
QUEUEING ([CALLBK])
CALLBK
2-38 Using Phone Features and Functions
Chapter 2: Using the 24-Button Digital Phone
SBX IP 320 Phone User Guide
Camp-On
Camp-On allows you to set your phone to automatically call back a station that
is busy.
The Camp-On setting will also be displayed on the busy station’s display.
Note: Also see “Setting the HTP Mode” on page 2-25.
When an extension is busy:
1. Press CAMP-ON to set the
feature.
– The Camp-On setting will
also appear on the busy
station’s display.
When the other extension
becomes “un-busy”,
your phone will ring:
2. Pick up the handset, or press SPEAKER.
– You will hear the other extension ringing, and can continue the call.
BUSY : STA 105
[CALLBK] CAMP (*) STEP
MSG CAMP-ON FLASH–>
CAMP-ON BY STA 105
05 FEB 08 09:51
TR ANS CONF MUTE–>
Using Phone Features and Functions 2-39
Chapter 2: Using the 24-Button Digital Phone
SBX IP 320 Phone User Guide
Conference
You can establish a Conference with up to 15 internal and/or external
participants.
IMPORTANT: Your System Administrator may adjust or limit. Contact your
System Administrator for more information as the number of
parties allowed on a single conference call may be limited to
less than 15.
1. Use the basic steps for
placing a call to make the first
call in the conference (see
page 2-12).
2. Press the CONF soft button
to put the current call on hold
while you add another
participant.
3. Dial the next participant.
4. Press the CONF soft button twice to connect all of the participants.
OR
Repeat steps 2 and 3 to add more participants (up to the maximum
allowed by your system).
CALL TO STA 100
DEC 03 08 08:34 am
TRANS CONF MUTE–>
2-40 Using Phone Features and Functions
Chapter 2: Using the 24-Button Digital Phone
SBX IP 320 Phone User Guide
Do Not Disturb (DND)
Do Not Disturb (DND) prevents your phone from ringing. It also blocks pages
and voice calls. Callbacks from calls left on Hold, Park, and Camp-On will still
ring your phone.
• Using the Do Not Disturb button, you can enable or disable Do Not Disturb
while you are using the phone without interrupting your conversation.
• If you enable Do Not Disturb while your line is ringing, the call is
transferred to your Busy Forward destination (see “Flash” on page 2-40),
with one exception: if you are a member of a Hunt Group, and you enable
Do Not Disturb for a call, the call will continue to ring the other phones in
the hunt group.
Press the DND soft button.
OR
Press DND (fixed button).
Flash
The Flash allows you to disconnect the line or exit the current task and access
dial tone. It may appear on the display at various points when you are
performing tasks and features, or if you make a dialing error. The following
provides two examples of how Flash may be available.
Press the FLASH soft button.
OR
Use on the Nav Button to
use the Flash feature.
CALL FROM STA 104
DEC 03 08 08:34 am
DND
12135559988
LINE 08 00:00:03
RECORD FLASH ACNR–>
BUSY : STA 105
[CALLBK] CAMP (*) STEP
MSG CAMP-ON FLASH–>
Using Phone Features and Functions 2-41
Chapter 2: Using the 24-Button Digital Phone
SBX IP 320 Phone User Guide
Forward Calls
Use Forward to redirect your calls to another extension or phone number.
There are several Call Forward options.
Overview of Forwarding Calls
1. Press SPEAKER.
2. You will hear the dial tone.
3. Press FWD to access the Forward settings.
– The dial tone will stop and
the Forward Type selection
screen will appear.
4. Enter the Forward Type and
the destination information as
prompted (see “Entering a Destination” below, and “Selecting a Forward
Type” on page 2-42).
NOTE: All Forward settings, except Follow-Me, must be made from your
own phone.
For some Forward situations, you will be prompted to enter
time, date, and/or password (see“Selecting a Forward Type” on
page 2-42 ).
5. Press SPEAKER to exit the Forward menu at any time.
NOTE: Once you complete a Forward setting (except the forward to VM
setting), the DND will flash, and the current Forward setting will
appear on the display.
Entering a Destination
When entering an Internal Destination (STA/HUNT/VMIB)
Do one of the following:
• Enter 100 to 131 to forward your calls to another station number
(STA).
• Enter 620 to 629 to forward your calls to Hunt Group.
• Enter a voice mailbox number (for either a station or Hunt Group) to
forward calls to voice mail.
(continued on next page)
ENTER FORWARD TYPE
( 0 – 9 , # )
2-42 Using Phone Features and Functions
Chapter 2: Using the 24-Button Digital Phone
SBX IP 320 Phone User Guide
When Entering an OFF-NET Destination (CO BTN/SPD-BIN)
• Press a flex/line (CO) button for off-net forwarding (optional).
• Enter a station (000 to 099) or system (2000 to 2499) speed bin
number.
Selecting a Forward Type
After you access the Call Forward Option (see steps 1 through 3 in “Overview
of Forwarding Calls” on page 2-41):
Select one of the following
0 = FOLLOW-ME FORWARD
From any phone in the system, you can specify an extension to which you want
your calls forwarded. Once you enter the destination number, you will be
prompted for your password.
Press 0 for FOLLOW-ME FORWARD.
Example: You go to work in
a lab room and
want all calls
forwarded to that
room, but have
forgotten to set
the forward prior
to leaving your office. You can pick up the phone in the lab
and set it for the Follow-me forward. All calls to your office
phone will then ring in the lab (until you cancel the setting).
1 = UNCONDITIONAL FORWARD
Have your calls forwarded to
another destination no matter
what your status (for example, on
or off hook, busy, DND, no answer,
etc.).
Press 1 for UNCONDITIONAL FORWARD, enter the destination
extension, then your password.
– A confirmation tone sounds, the DND LED (on your phone) flashes.
(continued on next page)
FOLLOW-ME FORWARD
ENTER STA/HUNT/#( VMIB)
UNCONDITIONAL FORWARD
ENTER STA/HUNT/#( VMIB)
Using Phone Features and Functions 2-43
Chapter 2: Using the 24-Button Digital Phone
SBX IP 320 Phone User Guide
2 = BUSY FORWARD
Have your calls forwarded to
another destination when your
phone is busy (that is, when you
are on another call), or when DND
is enabled on your phone.
Press 2 for BUSY FORWARD, then enter the destination extension.
– A confirmation tone will sound, and the DND LED will begin flashing.
3 = NO ANS FORWARD
Have your calls forwarded to
another destination when there is
no answer at your phone.
Press 3 for NO ANS FORWARD, then enter the destination extension.
– A confirmation tone will sound, and the DND LED will begin flashing.
4 = BUSY/NO ANS FORWARD.
Have your calls forwarded to
another destination when your
phone is busy, or when DND is
enabled on your phone, or when
there is no answer.
Press 4 for BUSY/NO ANS FORWARD, then enter the
destination extension.
– A confirmation tone will sound, and the DND LED will begin flashing.
5 = (Unconditional) FORWARD TO OFF-NET – Phone Number
Have your calls to forward to an
external phone number (such as
your home or cell phone) in any
situation.
Press 5 for (unconditional) FORWARD TO OFF-NET, then press the CO
button (line button) or enter the SPD-BIN (Speed Dial Number) that
corresponds to the number to which you want your calls forwarded.
– A confirmation tone will sound, and the DND LED will begin flashing.
(continued on next page)
BUSY FORWARD
ENTER STA/HUNT/#( VMIB)
NO ANS FORWARD
ENTER STA/HUNT/#( VMIB)
BUSY/NO ANS FORWARD
ENTER STA/HUNT/#( VMIB)
FORWARD TO OFF-_NET
ENTER CO BTN/SPD-BIN
2-44 Using Phone Features and Functions
Chapter 2: Using the 24-Button Digital Phone
SBX IP 320 Phone User Guide
6 = NO ANS FORWARD TO OFF-NET – Phone Number
Have your calls to forward to an
external phone number (such as
your home or cell phone) if there is
no answer at your phone.
Press 6 for NO ANS FORWARD TO OFF-NET, then press the CO button
(line button) or enter the SPD-BIN (Speed Dial Number) that corresponds
to the number to which you want your calls forwarded (see.
– A confirmation tone will sound, and the DND LED will begin flashing.
7 = Not available
8 =(Unconditional) FORWARD TO OFF-NET – Line Button
Use a Flex/Line button that is
programmed to dial a specific
outside number to forward calls in
any situation.
Press 8, for FORWARD TO OFF-NET, then press the Flex/Line key
associated with the number to which you want to forward your calls.
9= NO ANS FORWARD TO OFF-NET – Line Button
Use a Flex/Line button that is
programmed to dial a specific
outside number to forward calls
when there is no answer at your
station.
Press 9, NO ANS FORWARD TO OFF-NET, then press the Flex/Line key
associated with the number to which you want to forward your calls.
# = FORWARD TO VOICE MAIL
– This setting allows you to have your calls forwarded directly to your
own voice mailbox.
NOTE: The other voice mail forward settings allow you to forward calls
to OTHER voice mailboxes.
Cancel Forward Setting
Press DND.
– The DND LED will stop flashing and the setting will disappear
from the display.
NO ANS FORWARD TO
OFF-_NET
ENTER CO BTN/SPD-BIN
FORWARD TO OFF-_NET
ENTER CO BTN/SPD-BIN
NO ANS FORWARD TO
OFF-_NET
ENTER CO BTN/SPD-BIN
Using Phone Features and Functions 2-45
Chapter 2: Using the 24-Button Digital Phone
SBX IP 320 Phone User Guide
HotDesk
If you are set up with a “HotDesk”, it allows you to share a 24-button digital
phone with others while maintaining your own settings and log in information.
The station used for HotDesk purposes may also be referred to as a “Dummy
Station”.
Example: For a call center, marketing department people on different shifts
can share a working place with one another.
IMPORTANT: You must log out when you are no longer using the station so
that it will be available to users who share the station with you.
Contact your System Administrator for details about your access to HotDesk,
including password information.
To Use HotDesk
From a station designated by your System Administrator for use with the
HotDesk feature:
1. Use on the Nav Button to
access the Programming
Menu.
2. Use the on the Nav
button to scroll through the
list until you see the
HOTDESK PROGRAM
option.
When you find the HOTDESK
option:
3. Press the OK soft button to
select it.
4. Use the on the Nav
button to scroll between the
LOG IN and LOG OUT
options.
To Log In:
5. Make sure the LOG IN option
is selected.
(continued on next page)
1. BASIC PROGRAM
2. ADVANCED PROGRAM
OK
5. CONFERENCE ROOM PGM
6. HOTDESK PROGRAM
OK
1. HOTDESK LOG IN
2. HOTDESK LOG OUT
OK
2-46 Using Phone Features and Functions
Chapter 2: Using the 24-Button Digital Phone
SBX IP 320 Phone User Guide
6. Press the OK soft button.
7. Enter the password.
8. Press the OK soft button.
– The station information that
corresponds to your
HotDesk log in will appear
on the display:
To Log Out:
Follow steps 1 to 4 above.
5. Make sure the LOG OUT
option is selected.
– Each time you log out, you
will be prompted to enter a
Forward setting.
When you see the Forward prompt:
6. Use on the Nav
button to scroll through the
Forward options:
– NO FORWARD SET
(to set no forward option)
– FORWARD TO VMIB
(to forward calls to your
own voice mailbox)
– FORWARD TO VM XXX
(to forward your calls to a voice mailbox other than your own)
– FORWARD TO SPD2000
– FORWARD TO STA666
(if you want to forward your calls to another user’s station)
When you see the Forward setting you want to use:
7. Press the OK soft button to store the setting and complete the log out.
DUMMY STATION 107
ENTER PASSWORD
OK
STATION 131 ( T )
01 FEB 08 06:00 am
PICKUP CONF REDIAL
1. HOTDESK LOG IN
2. HOTDESK LOG OUT
OK
AGENT LOGOUT WITH
NO FORWARD SET ?
OK
Using Phone Features and Functions 2-47
Chapter 2: Using the 24-Button Digital Phone
SBX IP 320 Phone User Guide
Leave a Message (MSG)
This is very similar to Camp-On (see page 2-38). You can use this feature to
let a busy station know you have called or leave a message on their display.
To Let a Busy Station
Know You Called
When you dial another
station that is busy:
Press the MSG soft
button.
Monitor and/or Join a Conversation (Barge-In)
If you have the correct permissions set in the system, you can use Monitor to
listen to a conversation between another extension and one or more other
callers (internal or external).When you monitor a conversation, the participants
do not know you are doing so. However, once you monitor a call, you can then
join the call as a participant. In order to monitor a call, it must already be in
process.
To Monitor a Busy Extension
1. Dial the extension you want to monitor.
– Several options will
appear on the display; one
of these options is
MONITOR (see example
below).
When the Monitor option appears:
2. Use Nav Button to scroll left to select the MONITOR option.
3. Press LISTEN to “Barge-in” without the participants knowing you are
listening.
(continued on next page)
CALL TO STA 100
DEC 03 08 08:34 am
MSG FLASH
BUSY : STA 101
[CALLBK] CAMP (* STEP
<--MONITOR 2-48 Using Phone Features and Functions Chapter 2: Using the 24-Button Digital Phone SBX IP 320 Phone User Guide To Join the conversation Once you have followed the steps above to monitor a conversation: 4. Press JOIN to participate in the conversation. To End Monitoring Once you have followed the steps above to monitor and/or join a conversation: 5. Press DROP to participate in the conversation. Mute When you are on a call, you can use the Mute feature to prevent the distant party from hearing anything on your end of the conversation. This function will mute the handset, speaker, or headset. Example: For example: If you are on a conference call, and don’t want any noise from your office to interrupt or disturb others on the call, you can Mute to keep all noise from your end of the conference from being heard by anyone else on the call. To Enable Mute When you are on a call: Use on the Nav Button to select the Mute option. To Disable Mute After you have placed your station on Mute: Press SPEAKER to allow the distant party (or parties) to hear you again. MONITOR STA 101 JOIN DROP MONITOR STA 101 JOIN DROP 14105557771 LINE 08 00:00:03 TRANS CONF MUTE-->
Using Phone Features and Functions 2-49
Chapter 2: Using the 24-Button Digital Phone
SBX IP 320 Phone User Guide
Paging
Pages must be made using the handset.
Note: Your station may or may not allow you to page (either internal or
external zone paging). However, even if you cannot initiate a page
from your station you may still answer a Meet-Me Page
announcement. Contact your System Administrator to find out if you
have any paging features available on your phone.
There are 4 ways to initiate a page: External Page, Internal Zone Page, All Call
(System) Page, and Meet-Me Page:
External Paging
You can send a page to an external paging and/or amplifier system (such as
out in a warehouse or outdoor area).
Internal Zone Paging
Also known as Paging Groups, Internal Zone Paging allows you to page a
particular group of phones (such as only those phones in the front office or
sales office areas).
Unlike the “External Paging” feature, Internal pages are made through the
speaker on each phone.
Each station in your phone system can be part of in any or all zones, or in no
zone at all. However, the capability of initiating a page does not rely on whether
or not you are part of a Paging Group. In addition, the reverse is true: being a
member of a Paging Group does not necessarily mean you can initiate a page
(see Note above).
Your system may also provide a “warning” tone to alert your group that a page
is about to be made.
Note: Internal Zone pages are time limited. If the user exceeds the allotted
paging time, the page is automatically disconnected.
All Call (or System) Page
You can send a page to every station within the phone system. A warming tone
may be programmed to sound to let users know that a page is about to be
made (such as when everyone is being called to a company-wide event or if
the receptionist cannot locate a specific user to take an urgent call).
Note: All Call Pages are time limited. If the user exceeds the allotted paging
time, the page is automatically disconnected.
(continued on next page)
2-50 Using Phone Features and Functions
Chapter 2: Using the 24-Button Digital Phone
SBX IP 320 Phone User Guide
Meet-Me Page
One user can initiate a page directed at another (specific) user. The user that
is paged can then respond from any station, and be directly connected to the
paging party for a private conversation (such as when a user is not in their own
office and needs to reach another user).
Note: The paged user has a specific amount of time to respond before the
Meet-Me page times out.
Also see “Programming Flex Buttons” on page 2-30 for details about
programming a Meet-Me Page Flex button.
Sending a Page
1. Lift the handset.
2. Enter the appropriate paging code.
3. Make your announcement.
Hint: If your system uses a warning tone you will have to wait until
AFTER the tone sounds before you make your announcement.
4. Hang up.
(continued on next page)
ACCESS CODE ITEM
501-510 Internal Page Zones
506-510 Conference page zones
543 Internal All Call Page
544 Meet Me Page
545 External Page Zone
549 All Call Page (Internal & External)
Using Phone Features and Functions 2-51
Chapter 2: Using the 24-Button Digital Phone
SBX IP 320 Phone User Guide
Respond to a Meet-me Page
1. Lift the handset.
2. Dial 544 (Meet-me Page code).
OR
In case of Nomad IP
Dial 544, then press the SEND soft button.
– OR
If a Meet-Me soft button appears on your display:
Press the MEET ME soft
button (to respond without
having to complete step 3).
3. Press HOLD/SAVE to establish
connection with the paging
party.
– The page feature returns to
the idle status.
PAGE FROM STA 103
DEC 03 08 08:34 am
MEET ME
2-52 Using Phone Features and Functions
Chapter 2: Using the 24-Button Digital Phone
SBX IP 320 Phone User Guide
Parking
There are two ways that Park can be set up on your system. Contact your
Administrator to find out if you have the following.
• System Park
• Park and Page
System Park
You can place a call in a “parking slots” available on the SBX system for
retrieval from another phone.
Example: A call may come in for someone in your group. However, that
person is somewhere else in the building. You can park the call,
then page the person with the parking location/slot number. That
person can then retrieve the call from any phone in the system by
dialing the park location you provided.
Note: Contact your System Administrator for details about the available
parking slots, and/or if you are unsure if this feature is available on
your phone.
To Park a Call
While on an active call:
1. Press TRANS/PGM, then dial the Park location/slot number
(601through 608).
2. Hang up.
Hint: Remember the location at which the call is parked as you need it
to retrieve the call.
To Retrieve a Parked Call at Any Station
1. Lift the handset, or press SPEAKER.
2. Dial the Park location/slot number to be connected with the caller.
Note: The time a call can remain parked is limited. If parked call
exceeds this time limit, the call will ring back at the station that
parked the call. If the call is still not retrieved it will route to the
Automated Attendant, then it will be disconnected if not retrieved
from there.
Using Phone Features and Functions 2-53
Chapter 2: Using the 24-Button Digital Phone
SBX IP 320 Phone User Guide
Park and Page
This feature allows a caller reaching a mailbox to select an option to be placed
into a system park state (see above), then have the mailbox user paged.
IMPORTANT: Contact your System Administrator to find out if this feature is
available on your station and/or phone system. If it is available
on your station, you will need to record your mailbox greeting
to let the caller know he/she has the option to page you.
Note: You will need to create a recording in your mailbox to let callers know
that this option is available to them.
Example: For example: “I am currently away from my desk, if you would like
to have me paged, please press 8. Otherwise, please leave a
message and I will return your call as soon as possible. (please
press 8 to page me).”
How the Caller Sends a Page
When the caller reaches your mailbox and hears your pre-recorded (see
IMPORTANT note above) message with the page option:.
• If the caller decides to have you paged (by pressing 8), the call is placed in
the first available Park location/slot number.
• Once the call is parked, the system then accesses the All Call Page code
(see page 2-49) and broadcasts over all stations: “Call for [subscriber] in
location XXX”
• The system then hangs up, but the call remains parked for a designated
length of time. This time is set by your System Administrator.
To Retrieve a Parked Call at Any Station
If/when you hear a page for you for a parked call:
1. Lift the handset, or press SPEAKER.
2. Dial the Park location/slot number to be connected with the caller.
NOTE: The time a call can remain parked is limited. If a parked call
waiting for a page retrieval exceeds this time limit, the call will
route to the Automated Attendant, then it will be disconnected if
not retrieved from there.
2-54 Using Phone Features and Functions
Chapter 2: Using the 24-Button Digital Phone
SBX IP 320 Phone User Guide
Phone Book/Dial by Name
You can use this feature to easily find and dial numbers that are stored in the
system and on your phone: Dial by Intercom (ICM) name, Station (STA) name,
or by System (SYS) name.
Note: Also see “Programming Station Speed Dial Numbers/Bins” on
page 2-57.
Using the Phonebook for Dialing
1. Use on the Nav Button to
access the Phonebook.
2. Use on the Nav
button to scroll through the
“Dial by…” lists.
3. Press the OK soft button to
select the list you want to
use.
4. Use on the Nav
button to scroll through the names in the selected list.
When you find the number you want to dial:
5. Be sure that the appropriate
number is selected.
6. Press the SEND soft button
to dial the selected name
(number).
– If you are dialing an
intercom number (another
station in your system)
using the ICM (Intercom)
dial lists, the dialed number
will appear on the display.
– If you are dialing an outside
call using the Station or
System Speed dial lists,
the dialed number will
appear on the display.
1. DIAL BY ICM NAME
2. DIAL BY STA SPD NAME
OK
3. DIAL BY SYS SPD NAME
OK
1: JOE (105)
2: MARY (107)
BACK SEND
CALL TO JOE
01 FEB 08 06:00 am
MSG FLASH
19145552323
LINE 008 00:00:03
TRANS CONF MUTE
Using Phone Features and Functions 2-55
Chapter 2: Using the 24-Button Digital Phone
SBX IP 320 Phone User Guide
PickUp
You can pick up a call on any extension within your call PickUp group.
Note: You must be part of a PickUp Group in order to pick up calls to that
group. Contact your System Administrator to find out if you are a
member of a PickUp Group, and if so, which group.
To Pick Up a Call to Your Group
When a station within your group is ringing:
1. Lift your handset or press
SPEAKER.
2. Press the PICKUP soft button
to accept the call at your
station.
Redial (Last Number)
The last number dialed on an external call is automatically saved by the phone
as Last Number Redial (or in the Call Log – see “Station Name Programming”
on page 2-19).
To dial the last number dialed.
1. Press the REDIAL soft
button.
– The last dialed number
appears on the display.
(continued on next page)
STATION 100 ( T )
DEC 03 08 08:34 am
PICKUP CONF REDIAL
STATION 100 ( T )
DEC 03 08 08:34 am
PICKUP CONF REDIAL
2-56 Using Phone Features and Functions
Chapter 2: Using the 24-Button Digital Phone
SBX IP 320 Phone User Guide
Once you confirm that this is the number you want to call:
2. Press the OK soft button to
call the number listed.
OR
If this is not the number you want
to dial:
Use down on the Nav
Button to view scroll
through other recently dialed numbers.
When the number you want to dial appears:
Go back to step 2 above.
Speed Dialing
Speed Dials can be programmed to dial directly to another person’s phone
number (for external calls) or extension (for internal calls. Your System
Administrator may have speed dial numbers programmed for use by anyone
in the system (known as System Speed Dial Numbers). However, you may
also be able to set up your own list of speed dial numbers for your own use
(known as Station Speed Dial Numbers).
Note: Speed Dial Numbers are also known as Speed Bins, and may be
designated as follows:
• Station Speed Bins: 000 to 099
• System Speed Bins: 2000 to 2499
Using System and Station Speed Dial Numbers
From an idle phone:
1. Press SPEED.
2. Enter the speed dial number
(in the format as shown
above).
OR
Press 6 to dial the last speed
dial number used.
OR
Press the SPEED soft button to search available speed dial numbers
(both system and station) by name.
(continued on next page)
> 1234567
DEC 03 08 05:35 pm
BACK DELETE OK
SPD_NO LAST(*) SAVE(#)
DIAL_BY_NAME([SPEED])
SPEED
Using Phone Features and Functions 2-57
Chapter 2: Using the 24-Button Digital Phone
SBX IP 320 Phone User Guide
To Dial by Speed Name
Once you have pressed the SPEED soft button as shown above:
3. Use on the Nav Button to scroll between DIAL BY STA SPD
NAME or DIAL BY SYS SPD NAME option.
4. Press the OK soft button to
select the “DIAL BY…” option
you want to use.
Hint: Follow the steps
shown in “Phone
Book/Dial by Name”
on page 2-54 for
details about finding
and dialing a speed dial number by name.
Programming Station Speed Dial Numbers/Bins
While your System Administrator can program System Speed Dial
Numbers/Bins (those that anyone in the system can use), you can create your
own list of speed dial numbers. These are known as Station Speed Dial
Numbers or Bins.
1. Use on the Nav Button to
access the Programming
Menu.
2. Use on the Nav
button to scroll through the
options.
When you find the SPEED PROGRAM option:
3. Press the OK soft button to
select it.
(continued on next page)
1. DIAL BY ICM NAME
2. DIAL BY STA SPD NAME
OK
1. BASIC PROGRAM
2. ADVANCED PROGRAM
OK
3. SPEED PROGRAM
5. MOBILE EXTENSION PGM
OK
2-58 Using Phone Features and Functions
Chapter 2: Using the 24-Button Digital Phone
SBX IP 320 Phone User Guide
4. Enter the three-digit speed
dial BIN number (for
example, 007).
– This is the number that will
be associated with the
actual phone number to be
dialed.
5. Enter the number that you
want to have dialed when the
designated BIN number is
selected.
– You can press DELETE to
delete the BIN number
without saving it.
6. Press the OK soft button to
store the phone number.
7. Enter a name for the speed
dial number (see “Entering
Characters for Display
Entries” on page 2-20).
8. Press the OK soft button to
complete the entry and store
the name and number.
>
ENTER SPD BIN NO(000)
BACK
>5552323
ENTER CO-BTN/DIGIT (007)
BACK DELETE
>
ENTER NAME (SPD 007)
BACK OK
>ABC COMPANY
ENTER NAME (SPD 007)
BACK OK
Using Phone Features and Functions 2-59
Chapter 2: Using the 24-Button Digital Phone
SBX IP 320 Phone User Guide
Two-Way Recording (optional)
Note: It is likely that only certain phones within your phone system have the
rights to the use of this feature.
This feature records the currently active call and saves it as a .wav file to a
voice mailbox. The maximum length of a recording equals the maximum length
of a voice mail message. The Record button has to be programmed as a Flex
button (PGM + 54 -see “Programming Flex Buttons” on page 2-30).
WARNING! In many localities, it is illegal to record a phone call without first
notifying the person or persons being recorded. Contact your
System Administrator for information about call recording
guidelines.
To Record the Current Conversation
While on a call:
1. Notify the person or people
with whom you are speaking
that you are about to record
the call (see Warning above).
2. Press the Record Flex
button.
12135556767
LINE 08 00:00:03
RECORD FLASH ACNR–>
2-60 Using Phone Features and Functions
Chapter 2: Using the 24-Button Digital Phone
SBX IP 320 Phone User Guide
User Programming
There are several additional items which can be programmed for your specific
station. Some items can be programmed using the procedure below as well as
using page 2-19. However, certain features must be programmed using only
the menus below.
Hint: Review the Menu map shown in Appendix A for the location
of each feature and its options.
To Access and Navigate In User Programming
From your idle station:
1. Press TRANS/PGM to
display the first screen in
User Programming.
2. Use the VOLUME down
and up buttons to scroll
through the various
options in the menus.
Hint: Review the Menu
map in Appendix
A to find out which
menu item to
select on each
screen.
When you see an item/feature that you want to program:
3. Press the number that corresponds to the number next to the feature
name.
Example: To set Ring Type on your phone, press 1.
Repeat steps 2 and 3 to complete the settings you want to make.
Note: Contact your System Administrator if you have any questions
regarding the programming of your station.
STATION 100 ( T )
DEC 03 08 02:04 pm
[1] RING
[2] COS / SMS SERVICE

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